Nothing Bundt Cakes — Restaurant in Annapolis

Cakes are almost always very good! Once or twice I’ve had a cake that seemed slightly over cooked or dry… but 99% of the time they are good. My concern is absolutely related to customer service. I’ve experienced this a few times in the past but I had a tendency to brush it off because there are a lot of teens on the front line in this place and sometimes kids just don’t know how to treat and greet customers. I know firsthand as a middle school educator that kids just have to be taught and monitored but will eventually get it right! I kept coming back despite my reservations but today is my last day at this location. I walked in and the young lady just looked at me. I asked the other customers had they been helped and they all responded. I step a little closer to the counter and the young lady just looked at me. I asked her if she was ready to take my order and she barely answered. When the transaction was completed, I said thank you… her reply… “eh”. I really don’t know what she said because it was barely audible. Not to mention that her nails were dirty (which I’ve noticed other kids with dirty nails as well). Kind of gross when you think about it. Customer service has to be taught and monitored and regular training has to take place. While my few dollars won’t make or break the place, I will not spend my money where the employees don’t value the customers who support...

I walked in this morning to pick up a quick little cake for an office mates birthday. selected key lime, flower, ribbon bow, birthday sticker. paid, no problem the counter person was quite pleasant. waited, waited no one came out except a person loading the large cakes in the case. this is now about 10 minutes to wrap up one little cake. I asked where is my order. counter person checks comes says they are doing it now. Same person who was loading the case comes out and throws the cake on the counter and it slides across the counter almost off had I not caught it. it did not have the flower on so the counter person took it back to get the flower on it. They gave me a little cake extra for the rudeness and timely wait for one cake. Gotta say the management here should revisit the attitudes of their workers. Maybe they hate their job, but I will think longand hard before I go back there again. Not a happy shopping...

I haven't visited the actual store yet but my friends did so I'm writing my review based on their experience however I did get to try the lemon cake so I can at least review that. My friends picked up the lemon cake for one of the friend's birthday. First of all I have never had a more fresh or moist bakery cake than I did when I tried your amazingly wonderful bundt cake for the first time! It was like biting into a stick of butter only much better! It wasn't overly sweet or overpoweringly lemony. It was just right and melted in my mouth! And the icing was TO DIE FOR!!! Soft and delicate and not too sweet. Just pure deliciousness! I probably could have eaten that whole cake! I don't know what your secret is, but whatever it is, keep doing it!!! I can't wait to try another flavor next time! Thank you Nothing...