Ethan Allen — Local services in Annapolis

I’ve been a 25-year consumer of Ethan Allen furniture. Since Covid, I’ve purchased almost $25,000 worth of furniture. This January I made a smaller purchase of a bench, two stools and a bed. After the purchase, the sales person directed me to nightstands projected for floor sample, as the line was being discontinued. Two weeks later, the nightstands were now floor samples with a 35% markdown. I agreed to purchase them that Friday. That weekend I noticed they were on sale for 20% off. I also recalled seeing a strange price on a dresser in the same line in the showroom with a very low price. I rushed to the showroom that Monday, and—to my surprise—the dresser showed the following floor sample sale markdowns: Dresser: original price: $3,100; sale price $2,480, floor sample price: $1,200. Contrarily, the nightstands just had the floor sample sale price: $899 and sold. The nightstands original price was $1,400 each and the sale price was $1,120. I asked the salesperson to come see the discrepancy and explain the difference in sale pricing of the two items in the same line. I said you gave a 35% discount on something that’s already 20% off; so, in actuality I’m only getting 15% off with an as-is, no-guarantee clause. They told me they only discount the original price, but in front of me was a product discounted 60% from the original price and 50% from the sale price. This severely conflicted their stated policy. An in-store manager made a call and turned to me and said the dresser price was a mistake. Immediately, I declined to purchase the nightstands. I had lost trust. They made no overture to sooth my distrust. I felt insulted and called corporate customer service. To their credit, they were highly professional. They told me the local director would call within 48 hours. I waited,, and when the 48 hours was coming to a close, I called customer service. They called the director, and I received the most disrespectful and condescending reply. When I answered the phone, she asked what can I help you with. I said did you not just speak with customer service. She began to say, “I don’t know what you want.” We honored our price for the dresser and we’re not about to make another mistake discounting the nightstands further.” Confused, I asked who did you honor the dresser for? I wanted nightstands and I canceled that order because I lost trust in the organization. “Well I don’t know what you want,” she said. What I want is for you to understand that your mistake has consequences which damaged my trust. She didn’t get what I was trying to convey. She was bent on justifying her mistake. So I asked if there was a higher representative I could speak to. She said I can’t give out numbers, but I’ll have them call you. This person appeared young and out of her depth as a supervisor. The exchange appeared combative instead of understanding. When the VP of operations called, I could detect a vast difference in professionalism and communication. I told her of my experiences in the store and with the director. Her solution was for me to visit other Ethan Allen stores in the area. This further unsettled me, so I asked to speak to the next higher VP of the region. He called and seemed to understand my position and why I decided after 25 years of purchasing history to end my relationship with Ethan Allen. I told him that before I spoke to the district representative I was still redeemable as a customer. But after that exchange, I had no choice but cut ties with Ethan Allen. I felt so disrespected. It felt as if the district representative was assuming I was there to hustle a deal. As I mentioned, my history did not suggest I was anything but a loyal, paying customer. I never took credit; I paid cash. I realized trust and value are absent in this relationship; so I, my family and friends can never shop there. What happened to...

We are long-time customers of Ethan Allen furniture, but we had an exceptionally pleasant and productive experience with BrandonLee. We own a second home in Delaware and decided to redo the entire living room room/ dining room. Brandon was amazing to work with. His knowledge of the extensive range of options available at Ethan Allen was incredible.

We sent him him pictures and measurements of our beach condo and described our vision. When we met with him, he had already created 3D images of the rooms with his recommendations. He had also pulled fabrics and materials for us to choose from. Brandon seemed to understand what we were hoping for and prepared thoroughly for our visit. His recommendations were excellent.

Initially, my wife asked me if we could hold off deciding that day about making a purchase, and to wait a day to think it over. I like to get things done, but went along with her. After Brandon assisted us with the selections, Laurel wanted to move forward that day. I reminded her that she wanted to wait a day. She said , “Yes, but Brandon knocked our socks off, so there was no need to wait.” We ordered everything that day.

We are now looking forward to the time when the new furniture and artwork are delivered.

We could never have done this by ourselves.

It was a pleasure working with him.

Our furniture has all been delivered. We could not be more pleased with how all of Brandon's choices worked together to create an inviting, cheerful, stylish beach home. His responsiveness and follow through was above and beyond what we expected.

We highly recommend him to help anyone with a project regardless of the size. This was the most complicated redecorating we have done in 20 years, but Brandon listened, and helped us select furniture and decor to create the look of the condo...

My wife and I had the best experience recently at Ethan Allen in Annapolis. One of their design consultants, Jah, helped my wife and I design a beautiful living/music room layout. She first sat down with us to learn about our desires and then created a virtual representation of our room using professional 3D interior design modeling software. The rendering was to scale and very realistic and included our piano, windows, wall-hung guitars, flooring, and wall color. Using this software, she then added a multitude of Ethan Allen items such chairs, rugs, wall art, lamps, etc., in varying combinations and layouts. With her help, we were able to narrow down the top-level requirements for the room as well as 2 layout configurations. All of this was done at our first visit with her - and without even having an appointment! The next step entailed Jah traveling to our home and working with us at great length and with many upholstery and rug samples to refine our requirements even further (all free of charge). The final step was completed at Ethan Allen where Jah had a final rendering of what she felt was the best solution for our situation. At that last meeting, we made final adjustments and then moved forward with the design. It was an amazing experience. Jah’s interior design and decorating skills were spot on and really helped us arrive at what ended up being a space-efficient and budget-friendly layout. We will be sure to come back to Ethan Allen to have Jah help us with future interior home improvements. Highly recommend you give Ethan Allen and Jah a try - you will not be...