Massimino's Pizzeria — Restaurant in Ansonia

Came here for dinner the other night, and though the food was pretty good, a few things occurred that tainted our experience. Our waitress was nice, though she forgot to tell us the specials, and when we asked how many meatballs or sausage came for a side, she answered two. My parents ordered one side of meatballs and one side of sausage and expected that as the menu stated, it would be $2 for each order. Our meals came out and they were very good, except that my mom took a bite into the sausage and it was ice cold. We told our waitress, and a woman who we're assuming to be the manager apologized and brought out a new order of sausage, which was much better. Our check came, and we were a little surprised to see they didn't comp the sausage for their error, but we let it go. Then, we realized that we were charged $4 instead of the $2 per order of meatballs and sausage we were expecting. We looked up the menu and saw it read "+ $2 each" and realized it meant per meatball or per sausage. We also let this go, but we wished when we asked the waitress how many came in an order she had explained that it was $2 for each individual one. We paid and when my mom went to go sign the receipt, she realized that a $2.50 "checkout fee" was then added to the total. We had no idea what that was for, and we go out to eat plenty and have never seen that before. We had been eating outside, so on our way out my mom walked up to the counter and asked what the checkout fee was for. The woman who we thought was the manager from earlier answered that this is a charge for paying with a credit card. However, it's illegal in the state of Connecticut to charge someone based on their method of payment, and when my mom told this to her, the woman stated that it's posted on their cash register and on a window in the front of the restaurant. Okay... but it's illegal, and also, who's looking out for a posting like that? At this point my mom also mentioned the misunderstanding over the meatball/sausage discrepancy, and she treated us like we were stupid and said "no, they're not one dollar each. You're telling me you would have only ordered one?" Completely unnecessary. Maybe we would have, maybe we wouldn't. The woman turned to the girl who was our waitress who honestly thought two had come to an order, and she said, "it's one an order. Now you know". The woman was quite rude and sassily told us "she would be happy to refund us the $2", and we said that's not necessary... but it would've been nice to know. The attitude of the woman is what tainted this experience so badly. Everything else was forgivable, especially because the food was quite good....

Went there for dinner with my mom and uncle for their birthdays and we will not be going back. Our waiter (and probably the only server working on a Saturday night) was rude right off the bat to my uncle when he asked if they had scotch replying in a very snarky voice "This is not a bar" yet most restaurants do tend to have actual liquor. After drinks were resolved, we placed our order everything seemed fine, we got our appetizer for the table, but then our complimentary garlic bread and salad that comes with the meal NEVER arrived. It was not until we got our food that we even realized it, so we asked for it and the server was like "well do you want it now or after dinner". Now I dont know about you but to my family salad and garlic bread are no dessert. We asked for it now and when the salad arrived it looked like someone took a handful of lettuce and just tossed it on a plate to get something out to us, then because the tables for 4 ppl are so freaking small we had no room for anything on the table and started putting things on the window ledge. We didnt even get the garlic bread until we were basically done eating, then my mother and I had ordered the balsamic dressing for our salads but we were never told it was just literally balsamic vinegar that you put on yourself (that I don't mind but tell people its vinegar and oil dont make it seem like a vinaigrette). Now the food! the food was not even all that good. I ordered the chicken parm and for the most part it was ok, but then the second half was all breading and no chicken, then what was chicken was dry and inedible. My mother and uncle got chicken piccata it was soupy and just over all tasted like it was missing something. Because of all the issues we had one of the managers came over and said "We are so sorry, I took a little off the bill" once we got home we looked and she literally took 2 dollars off to round the meal down to $100 even. Needless to say we will not be going back again. The prices are high for a small local business and the food and service are def not worth the price you pay. Massiminos only saving grace is their pizza other than that we wont be going back to...

This was the worst pizza place I have ever ordered from. The girl who took my order was beyond rude with an attitude like u wouldn't believe!! After spending 40$$ there my so called Italian combo was only ham and cheese which I thought salami and pepperoni were included but I guess not. My bread was soaked with water from they're welded soggy lettuce and tomatoes!! My son's steak and cheese also was filled with welded white lettuce along with burnt soggy bread so I called to complain and the girl argued with me about how nothings rotten it's just from the fridge she did not want to give me my money back so I went down there and she started yelling and screaming at me and threw 6$ at my boyfriend I returned all the food and she told me I'm not getting my money back from the steak and cheese to go to McDonald's and eat!! Once again I will never ever order from there and I highly recommend no one else does I will be calling the health department tomorrow they need to be shut...