Domino's Pizza — Restaurant in Anthony

Tonight was the worst experience I've ever had ordering from a Domino's. I placed my online order and was called a minute later by an employee who asked, " Do you still want to order because the estimated delivery time is going to be over two hours and not 25 minutes as the app had estimated." I spoke to the manager Marlen who reiterated the same information as the employee. I told her this was completely unacceptable, but I was willing to pick up my order since I'm 5 minutes away. I told her I wanted my delivery tip refunded, which she could've adjusted, but no, she decided to void the entire transaction, and she also tried to charge me again when I showed up to pick up my order. I told her to show me proof that she voided the entire transaction, and that was absurd; she was trying to charge me twice; she pointed at a screen that was too far for me to see from my vehicle. She should have had a receipt ready that said Transaction Voided; I told her I obviously could not see the screen she was pointing to from where I was since I was sitting in my vehicle at the pick-up window. However, I also told her I would take her word for it– but I was still submitting a complaint to Domino's. Upon hearing that, Marlen then unprofessionally handed my husband our debit card back, then said, and I quote, "I'm NOT DEALING WITH THIS!" She then RUDELY handed the pizza boxes to my husband and slammed the pick-up window shut; like a child! So rude and unprofessional...

Horrible and rude delivery driver. The manager decided she would not deliver past their “delivery zone” which was 2 houses away from my house. (They had delivered to my house many times before.) You could see my house from where this delivery person parked and I had to meet her there. I explained that my house was within eyesight and pointed at it. She said “it’s our policy you can just talk to the district manager” I said “no, I just won’t order from you all anymore.” I was polite - but it is my prerogative where to spend my money. She then rolled her eyes, grabbed the money out of my hand and walked away and said “whatever” in a horrible tone. I chuckled and said “real professional” and she yelled at me “look who is talking” and drove off. This person is a MANAGER at this Dominoes. I used to go to this restaurant pretty often - never again and neither should you. Spend your money where they teach professionalism and good judgement. There are two other great pizza places here and those places will get my business...

Worst expirance. I placed on order on line, and was charged two transactions. I called, and spoke to on employee who gave me direction to wait 3 to 4 working days, then have my bank call them to dispute the over charge. When I requested to cancel the charge for me as I did not make a second transaction. She said she was not able too. I requested to speak to a supervisor, but she just hung up the phone. I called back for the second time and they hung up on me again. I called and asked for a supervisor again. I spoke to the general supervisor and reply. "I told you, you have to wait 3 to 4 working days. When it clears your bank. You need your bank to call us. I asked her to please cancel it befor it went to my bank. She just hung up the phone. I called again and the employee that picked up the phone laughed at me, and denied to provide me with the general supervisors name.. she said they can refuse service to anyone and hung up the phone. The problem was never solved. Very poor management skills and...