McDonald's — Restaurant in Antioch

Irritated. Went to this 24 hour McDonald’s last night (4/9) and I sat waiting at the drive thru speaker for 10 minutes with no answer. Drove to the windows. No one there. Went back to the speaker, honked a few times; said hello numerous times, no response? I just don’t get it. If you’re closed then just say that but it literally said on the building open 24hrs Friday & Saturday…? I don’t understand why human decency isn’t a thing anymore. Someone could have just said we’re closed or I can’t take your order, something. All lights were on and there were cars in the parking lot. I literally almost started knocking on windows like. I get this is a bit dramatic but like, after having a very long night and driving passed 4 closed McDonald’s on my way home, I was really looking forward to some chicken nuggies from my local 24 hr McDonald’s and I didn’t even get them. 😒

Edit 8/22/2022

Today I placed an online order. It went through. I paid for it. Get to the restaurant to be told “curently NO FRIED FOOD, no crispy nuggets, no fries, no fish, sorry for inconvence” like…? Can I just get one good experience here? Every time I go to this location, they can’t give me food. I’ve made so many complaints to corporate that this location needs to be closed because they’re just a waste of space at this point and a nuisance to the community. Absolutely absurd that you think it’s even worthwhile being open at this point since you can’t accommodate over half of the menu. 0/5...

This McDonalds Management is very rude. One gal at the drive thru sniffed /spat in or tasted one of our drinks one time because we told her they made a mistake and gave us a diet coke. She turned her head away from the drive thru window and put the cup up to her mouth. They were very rude and instead of simply giving us a new regular coke they made a big deal out of it and called the police saying WE were the problem. We were just asking to have the coke replaced. New Management is badly needed. If the owner sees this, and I see many other reviews stating Management problems, I hope they get the problem fixed. We will be visiting Burger King across the street, where I might add the Management is great and ALL the employees are hygienic and very friendly. UPDATE. The owner has now ban us from his franchise. Well, i gotta tell ya, we are wearing that ban like a badge of honor ..... you really should try giving up a little bit of convenience for pride and patronize a place that actually appreciates your patronage. Thats the only thing these lll-mannered types understand ....... a good ol fashioned hit to the pocketbook. Burger King has won us over, they are so courteous and glad your there, real smiles every visit. We are loyal BK coustomers and proud to wear...

I am no Karen and I do not like to complain unless I feel it’s valid. The quality of this McDonald’s has gone down significantly in the last two years. I used to make it a point to only go to this McDonald’s as the food used to look exactly like the commercials, the staff was very friendly and helpful. Since they’ve added new staff, they are rude, the second window younger male always refuses to give drink carriers because he’s too lazy to bend down to grab one. I then asked for a manager and then he proceeded to grab one as he “forgot” the two stacks in front of him. The same one will belittle you because the app doesn’t work even with a proof of purchase (emailed receipt with time stamp) they wouldn’t give food because my app wasn’t working. I just got home from getting a BigMac to then start choking on a large strand of hair which I then pulled out and pulled a large amount of burger from my throat back out. The quality of service and food here is on a constant decline. Workers are just collecting a paycheck and no longer have the younger staff that truly strived for good quality and service. Very disappointed and hope the manager fixes things and makes sure the staff is wearing proper PPE in a kitchen. This is gross and...