Wendy's — Restaurant in Apache Junction

My boyfriend and I went through the drive-through recently and had a really disappointing experience with an employee named Summer.

When we first pulled up, we told her we had a code from the Wendy’s app because we’re still learning how the rewards system works. We then realized it was a scan code, not a number, so we said we were ready to order. From the start, her tone was rude and dismissive — she snickered and said “okay” with attitude.

Throughout the order she continued to sound annoyed, rushing us and snapping things like “okay, what drink?” and “what sauce?” Then when we pulled up to the window, we saw her in the back staring and smiling in a way that felt unprofessional.

We told the guy at the window we had a free 10-piece nugget reward, and he scanned the phone. We waited about 5–10 minutes while the card reader rebooted. During that time, Summer made comments about another employee “probably just breaking it.” When the reader finally worked, they handed back my boyfriend’s card, and we left thinking the nuggets were in the bag — but they weren’t.

My boyfriend went inside, and the guy who had helped us started to look into it. Summer came up while he was helping and said in a snarky tone that it was a “separate order” and “wasn’t even on there.” I showed her my phone with the free 10-piece reward, and she suddenly said “oh shit” and started talking into her headset to the manager. The manager never came out even though she had helped earlier at the drive-through.

Finally, Summer said, “Okay, we’ll do that, but next time you need to say it into the speaker,” even though I had mentioned it at the very beginning.

The whole interaction felt rude, unprofessional, and confusing. Mistakes happen, but there’s no reason to treat customers disrespectfully or make them feel like they’re the problem for trying to use a...

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