Marco's Pizza — Restaurant in Apopka

To the Owner of Marco’s Pizza,

I would like to express my concern and disappointment regarding my recent experience with your delivery service. Marco’s has always been my favorite pizza chain above all others. My family and I truly enjoy your food, and it has always been our go-to spot.

Unfortunately, this time has been very disappointing. During my last conversation with the previous manager, I was informed that you would review the delivery area for my address and that it was only about five additional minutes away from the store. I was assured that it would not be an issue. Since then, I have continued to tip generously—always at least $10 for each delivery—because I appreciate your drivers and the service they provide.

However, it has now become frustrating that I have to rely on DoorDash just to order Marco’s Pizza. DoorDash drivers simply do not provide the same level of care, quality, or assurance that comes with a Marco’s certified delivery driver. My address is 6119 Rocky Trail, Orlando, FL, and I find it unacceptable that this area is excluded from your direct delivery zone—especially considering how close it is to your store.

As a working parent and football coach, I look forward to enjoying Marco’s after a long day. The reliability and freshness of your pizza have always made it worth it. I sincerely hope this issue can be resolved so that my family and I can continue to enjoy Marco’s Pizza delivered directly from your team.

Thank you for taking the time to review my concern. I would appreciate a follow-up on whether this delivery issue can be...

Just ordered pizza tasted like cardboard box. I can’t even eat this pizza and I had to throw it out in the garbage. The rating should have been 0 for Quality of pizza the professionalism of the manager should be a 0 and the atmosphere should also be a 0 rating. if you’re unsatisfied with the purchase of your pizza you will not get a refund from this store in Apopka on Semoran blvd. The manager is extremely rude and hung up the phone on me while I tried to get a refund for this bad order. If your looking for customer service do not patronize this store. When I ordered from Pizza Hut they remade my order and gave me a credit due to there error. This slackshop wanna be pizza establishment only wants to give cheesy bread when they mess up. Because they can’t not afford to take loses for cold pizza in this market. This is to tell you that pizza shops in this market like Marco pizza will not survive in this economy. I will be making my own pizza and I will not be purchasing any more pizza from Marcos pizza or encourage anyone else from purchasing...

I been a loyal customer for a while now. It’s been times I got the wrong order sent to my house or items missing but for tonight to go through all this to get a 2l switch because the app wouldn’t allow me to pick the one I wanted is ridiculous, I call to the store and was told the drink couldn’t be switch because it was a online order (I work as a manger before at little Caesars, & never told a customer that). That was the stupidest thing I ever heard & definitely because my order was never left from the store. I ask to cancel the order the 2nd call and out of no where the driver is almost to me and they still not here smh ridiculous this will be the last from this location. Need better training. Even when I come inside at times too many kids playing around and blasting music like they don’t have work to do that will save any mess ups with...