Bencharong Thai House — Restaurant in Arcata

Well, I ordered to go & after tasting Thai food from all over the US, I was very disappointed! When I phoned in my ordered the girl said "they are swamped" & "that it would be a 1 1/2 hour wait till it would be ready" I told her that was fine. As I was driving there (I still had 30 min left) my phone rang with the girl asking if I was picking my food up, cause its ready, I told her I was on my way. The place was nice & quiet as there were only 2 couples dining. I went to the counter to pay, the girl said, "it was $72." I said "it must be some good food for that price!" figuring I'd check it out at home. the bag looked awful small to me! It had to be the most tasteless Thai food I have ever had! It was very greasy & everything tasted the same! For 2 people I ordered, shrimp pad Thai, pork pad Thai, 2 chicken satay (they didn't have beef) & a pineapple fried rice. Even the peanut sauce wasn't right, it was runny & seemed watered down, normally they would ask how spicy would you like it, not here, everything was the same, burn your mouth hot! I was so let down, I felt so ripped off! Needless to say, I won't be coming back! Much too spicy & pricy for me! For that price my dinner should have come...

This review doesn't reflect negatively on the server/waitress who is always polite!

Ok, first off, it takes a lot for me to leave a negative review (I own a business and realize how this can effect people's choice of where to patronize). First, I'll say that 3 of my 6 trips here have been very good, but tonight and the last two have been awful.

The wait time I was quoted was "30-40 minutes", the actual wait time was almost TWO HOURS. By the time we got our food, 3 of our dishes were cold (I expect parts of our order were made along side others orders). The portion size of our food and the amount of meat put in our dishes far below what you'd expect (notably small). Lastly, one of our dishes wasn't what we ordered.

If you took the time to read this, please, please, PLEASE, realize that you can't plan an evening around their timeliness. If they tell you 30 minutes, expect a minimum of an hour. If you are one of the owners (I've met with you before and your lovely people!), please take this seriously and prepare your staff. Other customers weren't as understanding and seeing her take that...

the server was rude to me when I came in at 830. They let me sat, and I wasnt taking long to order ad my plan was to be out by 9. But he made sure to tell me that everyone was itching to leave which was awkward and I felt super uncomortable after that. I work as a server, have for years and I would never say that especailly 30 minutes before closing. It was awkward and he kind of had an attitude. Also the food came, and the portions were tiny and somehow there was no flavor. Ive never experienced a place with just no flavor at all. Ive ate a lot of thai food, im part asian and from the city, and this was the worst I had. I think the people giving good reviews honestly dont eat much asian food or out that much or into much seasoning or flavor. Check the other reviews about it being overpriced, smal portions and zero flavor. I was super bummed it was really expensive, the dinner was awkward because the server was kind of rude and the food wasnt good. If you want amazing Thai go to...