subway 686 F St, Arcata, CA 95521 — Restaurant in Arcata

Kitty would not change her gloves for me when I asked because I am vegetarian and she was just handling meat. Other than that the wait time from getting in to getting our food was an hour with only two people in front of us. I am vegetarian so when we got to the front we asked the worker “Kitty” to change her gloves. She doesn’t and then immediately just asks what cheese we both want. I said I wanted an egg and cheese but I guess she didn’t hear me and proceeded to toast mine and my boyfriend’s (not vegetarian) sandwich. She sets them down in front of the veggies when my boyfriend asked about getting meat she started getting defensive and saying that he should have asked before she toasted them. When I mentioned that I was getting an egg and cheese she rolled her eyes and said we should’ve asked before she toasted. She at no point gave us a moment to ask, as soon as we went up she just wanted to know what cheese we wanted. She ended up burning her finger when she made the eggs. She kept saying that we should have asked for stuff before she toasted our sandwich and she burnt her finger because we didn’t. It definitely...

I used to love going to subway I fell in love with it when I won something at school when I was a kid. The principal another student and I got to go there for the first time and it was amazing. Now it's completely different and the price of a sandwich is outrageous. In what world should I meal for one person cost almost $20 bucks? I never really see anyone else in there either. I guarantee you guys will get way more business if you bring the cost back down to a fair price and start accepting EBT. I know everyone is hunting for the most money they can make but this is a huge business that can afford to make it more affordable for it's customer's. If anyone else is tired of paying outrageous prices just to take the family out for a healthy meal stand up and say something please!!!! And like this post then post one...

Update: District Manager Cody Severtson contacted me and did not once acknowledge the mistreatment. He simply made excuses for having a terrible employee. It seems this is how customers are treated even up the corporate ladder. Wow. Horrible treatment! The large woman whom I assume is the manager (she's always there) was incredibly rude to my elderly mother. The language and treatment was appalling, I was completely stunned. No matter how bad your day is or how little you feel you get paid, customers are still human beings. Unbelievable. My poor mother was so upset that I helped her to the car before getting the woman's name. Will update...