We order from them frequently and didnt have an issue until there was a new person from another store. ordered online like I always do through my account. I ordered a small pizza for my son and wings for myself. When the delivery came the delivery driver had the wrong order and told me that someone would be by with the Correct order. I called and spoke with Terry I believe who inform me that this is not her store so devout of accountability. To make it right she gave me what was called a quality guarantee. Translation they would remake my food and it was free. When the 2nd delivery driver arrived he only have the pizza and not the wings. When I called and spoke with Terry again she inform me that there were no wings on my order and to have a good night. I was upside said fine hung up the phone checked my online receipt and it showed that I had in fact ordered wings. When I called back and spoke to Terry again I informed her that my online receipt did show wings And she confirmed that she missed it. I told her I still one of the wings whether or not a paid for them was up to her because I wanted my food. I think the staff needs to slow down. If you're going to give a quality guarantee you should be thorough. Kind of disappointed on the...
Read morePlaced a call in order, informed them I was paying in cash, when I arrived 1 worker stated he couldn't check me out no authorization his manager was in restroom, she ( Maddie);came from the back pretending to dry her hands on her apron, Clearly they weren't washed judging by the flour still caked on her hands dry not wet, refused my cash payment that she didn't have change when she opened the drawer there was clearly the funds to give 60$ back in change, all the while she was on her phone, I stated im sorry this is all I have, I guess cancel the order, she smiled, okay, no problem, a smile like she didn't care smile. Not to mention the pj looking shorts she was wearing. The last time I have this location a chance save...
Read moreGM William McClain helped me with/an event that our church hosted on a Saturday night. I needed to count everyone once they arrived and call in my order of 12-30 pizzas! I had set an alarm on my phone so I wouldn’t forget to call the shift manager Chase Tate by 6:45pm. I was busy with my guests when my alarm went off, but thankfully Chase called me! We made the order of 20 pepperoni pizzas and I needed them delivered by 8:30pm. They were delivered beautifully! The delivery driver was helpful and our guests were very impressed with the pizzas! We are thankful for their professionalism, courtesy and helpfulness! We will order from them again! Thank you Archdale...
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