Barro's Pizza — Restaurant in Arizona

VERY unfortunate that I can't give zero stars. This is probably the worst service I have received. Waited 45+ minutes for my order of pizza, wings, and spaghetti to get here. When the driver gets here, he drops the spaghetti and the proceeds to tell me that I have to call the store and order a new one as he walks away. Um, excuse me? FINE. Called the store. Well, should have known that by the attitude of the driver I should have expected to receive the same attitude by the staff. Talked with the manager, and wish I caught her name, because she was rude. Seriously, you shouldn't be a manager. I have a 2 year old who wanted to have spaghetti, and you think I would wait another 45 minutes for a new one to come? Yeah, no. I asked for a refund because I can't wait even longer to feed my family. Instead of listening to what I had to say, this manager was trying to get me off the phone and say no problem we will send another out. I guess no doesn't mean no. It's pretty disrespectful that I have to continuously ask for some as YOUR customer, and hope that I don't get hung up on while making the request. The icing on this review is now I have to wait for a phone call back from this rude manager because clearly they don't have the time to process a refund now, and me as the customer has to wait until they have the time to do it. Wait, what? So unprofessional. Why do I have to wait for a call? I guess that's how 1 Star restaurants do it. I will never order from Barro's EVER again. You shall see this pasted on every social media site out there. Learn some customer service soft skills, learn how to listen, how to show empathy, and own up when you guys mess up. It's pretty basic. I'll probably end up disputing the charge as I have ZERO confidence that this so called manager will call me back to confirm she could take the time to process a refund. Hmmm, shady business...

I am honestly so freaking fustrated with this location. (Nothing wrong with the pizza thats always amazing) its the service that irritates me because the past 3 times i have been here my order has been wrong twice i ordered a half cheese half vegetarian pizza and one time they gave me a half barros special and half cheese pizza Im allergic to pork. SECOND time same thing but they put plhalf pepperoni half cheese again IM ALLERGIC TO PORK. Today I visit i called in and ordered a small cheese half vegetarian and i get there they made me a large half cheese half vegetarian i didnt ask for that. I was asking how long would it be to make me a new one cause i didnt want to pay extra for what i wouldnt be able to finish. I was nice and calm and im pregnant so understand how irritated i am but kept my composure but the girl was acting frantic and none of her co workers were trying to help her resolve the issue. I had gotten fustrated and paid 16.00 for something that night not be finish so my time was wasted and possibly my money honestly its not about the money its about tthe service. GET IT TOGETHER i have been coming here since i was in high school but recently my orders just keep being wrong and i notified the girl this is the 3rd time my order has been wrong but no one was trying to resolve my issue. This is hella fustrating all i wanted was a simple small half cheese have vegetarian i never order anything complicated maybe i should try a different location since this one hasnt gotten...

The pizza is some of the best on this side of town and I grew up on Barros pizza. The service at this location is consistent bad. I have been here multiple times and live less than a mile away but I usually drive past this place to go some where else for pizza. Tonight I decided to give them another try, I miss the food, huge mistake. I called in my order, waited around the house then went to get it after a trip to the grocery store. I arrived and paid was given the attached photo as my receipt because it ran out of paper. Then the girl walked over to the warms and obvious could not find my order, she looked confused then without a word went into the back. After a few minutes I sat down to wait, 20mins later she came back without the pizzas and started helping other people. After the line died down I ask if there was any word on my order. Again she looked confused and her coworker ask my name again turn around and said, "oh they're right here". They had been the whole time I was there. I'm done the lack of customer service is an...