Jimmy John's — Restaurant in Arizona

If I could leave a 0* review I would. I have attempted to order from this location at least 6-7x in the past 2-3 months. Every time I have been met with excuses after excuses. Today I was finally able to get an order in, after over 45 minutes my order was still showing it was being prepared, so I called, and was told they were down to 1 driver, which was causing the delays, and my order was on it's way. 2 minutes later my order was marked as complete and delivered. Another 30 minutes after that, I was called by the store, and told their driver was in an accident and would not be able to complete my delivery. While my sympathy goes out to their driver if they were in an accident, after several attempts at an easy dinner, and being fed excuses instead of sandwiches... it begs the question. Why is a company listed on doordash if they're not using doordash dashers? Why is there no other alternative than a refund? Why have I been waiting nearly 2 hours for a sandwich to be delivered literally right up the road? This is genuinely, and consistently been the worst customer service experience I have ever been provided. The likelihood I will ever attempt to order from this location again is slim to none. Can my credit be deferred to a different location for this evening's order? I don't know if it's an issue with this company at large, or this location specifically. But there are major issues...

I am used to going to the Jimmy John's on swan, or Broadway, but this location does not live up to my high expectations. Compared to the other stores, this one does not clean as well, nor do their employees have a respect for the brand they represent. I shouldn't see employees kissing behind the counter, and I definitely shouldn't see employees eating Chipotle in plain view. After working for Jimmy John's for years, I'm come to expect high quality food, atmosphere, and employees. This location may deliver food, but it does not deliver...

You wouldn't think a Jimmy Johns could be this good, but well, here we are.

I am consistently treated better at this sandwich shop than the majority of full service restaurants that we patronize.

The team members are always kind and ready to help make our experience the best that it can be, but in particular, Dino goes out of his way to take exceptional care of us - every special request adhered to without complaint, just kindness.

A sincere thank you to this store for always taking care of my family and I - we will keep...