I had a horrible experience with the bartender who was around between 55-60 years old woman with short blonde hair, this, with a black shirt that was better towards the shoulders I think, and black pants. I was traveling since 4 am from Jacksonville with my eight year old daughter and needed more water. I think this was around 4:20 pm. I had money on a voucher left and she said it was declined loudly. She said if used it even with money left it wouldn’t work. I was trying to buy a soda water for my daughter and I, but mostly for my daughter since she asked for it because she needs to take meds four times a day for a bladder infection and wanted soda water to help wash it down. This woman was very annoyed when I asked if I could use a voucher in the beginning and she interrupted me while speaking with her and asked a guy if he wanted another drink. She proceed to help him after I waited and even got another bottle of alcohol, opened it, served him, and then came back to me. She said again it was declined and I then asked if I could get a glass of soda water from the tap and she said I would need to pay for it. I said, “ I have to pay for a little bit of soda water?” and she said “yes, it cost money for the gas we use for it”. I was completely shocked she said this and acted this way towards me so rudely. I was sitting close so I could see and over hear her talking about me and laughing so I walked over and said, “ did I miss something or is there something else you would like to say to me?” She said “ I was just telling him ( a male customer) that you wanted soda water and your voucher didn’t work”. I told her she was rude and disrespectful all over asking for water and walked off. The guy at the bar ended up buying me a bottled soda water and I thanked him and my daughter walked over and thanked him as well. I was shocked that this woman is even in the hospitality industry and being in the industry myself, I would never allow someone like this in my business. I will make sure everyone knows about her on every platform and news. She showed no compassion and could care less that the airlines took almost everyone off the plane with no luggage for an extra day and some people two days with barely anything and all I wanted was water. She should be...
Read moreThe beer is as good as I remember it. I was super excited to see that TCB had brought back the Warhead Stout. Nothing gets you relaxed for a flight like a 20oz beer at 11% ABV. My flying companion enjoyed the Doble Diablo (8.0% ABV). The bar was packed, but the bartender was quick to get us our beers. If you want an authentic Tucson craft beer, stop by and give it a try. Why not support a local business? I have not had the pleasure to try their spirits, but if they are anything like their craft beer, you will not be disappointed.
I think I will continue to pick Delta out of Tucson, just to grab a TCB craft beer before my...
Read moreJake, our server was very pleasant and accommodating. Shelby, our cook made an awesome smoked turkey panini for me in record time! The meal was so large and included so many kettle cooked potato chips that I asked for a to-go container and brought the other half onboard the plane for dinner! And Thunder Canyon is close to all of Terminal B American Airlines gates. Such a pleasant repast while I waited for my flight!. The ice cold glass of Sauvignon Blanc enhanced the experience as well. Don’t miss this lovely little bar/restaurant if you are flying American and have some time before boarding...
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