It's unfortunate and still hard to come to terms with seeing customer service or simple friendliness as a thing of the past, especially in the SERVICE industry.

Brought my family here for dinner and games on a weekday evening. Made a reservation for the off chance it was busy (it wasn't) around 6:30 pm. When we walked in, there was a waiter/host and waitress/hostess standing at the entrance to the restaurant area. My wife and kids had walked in before me (cold so I needed a jacket) and my wife had told the host, who turned out to be our waiter, we had a reservation as I was walking in. He tried to get the hostess' attention to let her know since she had the restaurant iPad in her hand but she was a little busy doing something on her phone. Once he had a chance to let her know, another girl came walking up and they didn't care in any way that we've been standing there close to 5 minutes waiting for them to seat us and decided to start whispering back and forth while looking at something on the first girls phone (definitely not work related) while the waiter stood there awkwardly and clueless to whats happening same as we were.

I forgot to mention, the restaurant was completely EMPTY! Not a single person to wait on in there at all! Why they couldn't just seat us instead of pretend the reservation even made a difference makes absolutely zero sense to me. When the girls were done satisfying their itch for gossip, they asked for the name on the reservation and we were finally taken to our table by the waiter.

His service also ended up being sub-par along with the most of the food just being ok at best. The Brekky Burger (pictured) was pretty good, though, and the truffle fries weren't too bad, but some were almost soggy. We had to ask for one of our sodas a couple times before he finally remembered to bring it out..... after the food was delivered 🤦‍♂️ We also had to catch him walking by to another couple that came to dine in order to get our drinks refilled. BTW, that other couple and my family was as busy as it got the entire time we were there.

Finished dinner, paid the bill and went to play some games with the kids (elementary age to high school). Definitely not as many games as there used to be and didn't really stand out like they used to. More of an oversized average arcade for the most part other than a couple games like a large hungry hippos you sit on and an ax throwing game. It was still a good time though at least.

We definitely have no intention of dining there again and will be trying to convince the kids to try somewhere else if they bring it up.

The service wait staff was the biggest reason that turned us off to D&B. With so many other options that are similar in experience, and seemingly much less patrons than you used to have, it may be helpful to reiterate to the staff that friendly = more return customers, more return = more hours for labor = bigger paycheck/more tips. No worries either way, though. Peter Piper Pizza isn't far, is ver friendly, has enough games to be satisfied, and only cost 10-20% of what D&B cost!