I want to like this place as a local family-owned business, but unfortunately can't trust their freshness and safety practices.
TWICE in the last week I've gotten home with a sandwich only to find green mold on the bread - I don't know how long they let things sit around, but they clearly don't monitor this. It was two different kinds of bread, and when I mentioned the first instance the person at the deli gave me a blank look - English skills can be a big challenge here, and staff are often busy talking to each other.
I also had a situation a few weeks ago where I got beer home, and after noticing a funny taste looked at the bottom of the can and saw it had been canned over a YEAR ago. After that, I've gone in a few times, and now check expiration dates on anything before purchasing, and have found packaged cookies and cheese on multiple occasions past their expiration date. Same reaction when I mentioned to the staff: acting like they didn't understand what I was telling them.
I tried to give this local family business as many second chances as reasonable, but unfortunately, there's little interest (or ability?) to change and improve. I understand higher costs are impacting everyone and throwing out product is bad, but selling past-date products is much worse. After today's mold sandwich let's hope I don't get sick...not even bothering going...
Read more8/14/2018: I walked passed to see if the girl with more than exceptional customer service was there which she was. She always greets you with a smile and has a friendly presence to her. I happily came in and she explained that the owner no longer wants to serve egg whites. Which is their decision being the owner and a far better response than the shake of the head no I received yesterday. She was able to find a way to make sure I still left satisfied. Though I still stand in my opinion of the younger male employee who was present this morning. I’d suggest more training. He’s the only employee there that I’m my opinion ruins the atmosphere. I leave my review at a 1 because of him. Though if it was based on the female employee as well as the food I’d give 5 stars.
8/13/2018: I’ve order a bacon and egg white croissant consistently for weeks now. I come in this morning and the male employee just shakes his head no. He doesn’t try to offer me anything else. From now on I will only come in here if I see the female that normally serves me because the male employee clearly isn’t trained in customer service. Very...
Read moreI ordered from Bowl Play/Monster Tea via Grubhub. I ordered one Garlic Soy Chicken and one Taiyaki filled with Red Bean paste. Never had Taiyaki, a fish shaped pastry, before but as a fan of Japanese anime and manga I was looking forward to it. The order arrived within a reasonable amount of time and the Garlic Soy Chicken was still hot. Also, they had REALLY stuffed the container with Chicken - so that was nice. Taiyaki was cold and edges were burnt in a few places. IT was also kind of small but it was okay. I am glade I tried it but it wasn't as tasty as I had thought it would be. In the end I have to give Bowl Play a four out five. Update - Seems the location is now Le Cafe' Market. Tried their Chicken and Waffles with spicy maple syrup and a side of scrambled eggs. Ordered it via Grubhub. The eggs were okay and the Chicken was kind of bland but the spicy maple syrup was great - never had it before - and the waffles were good. But still a four...
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