Tivoli Gourmet Deli-Ballston — Restaurant in Arlington

Don't be fooled by their so-called history in this location. While affordable, the food is horrible. I've never felt such a bizarre negative vibe. When it comes to customer service. It was as if I was in the Twilight Zone for one moment in my morning's time. Aside from the nice eldest lady the other two are absolutely disrespectful. They lack decency when it comes to service. What is the world coming to when you ask for a bag? After you've paid, they won't run a credit card for 5 cents (understandably). Nor will they give you the bag to carry your items no big deal it's just four city blocks to walk. Mental note carry a nickel at all times when going to this establishment. Oh, and did I mention the disrespect that came from the 2 younger ladies? Awful! I think they mentioned "You don't have to return". Also keep in mind they Don't bake the desserts there. They come from an outsourced company So they may sit there past their expiration point. It makes for a very dry and moldy experience. Oh, and did I mention how disrespectful they can be? I think I did just, for added effect !.....Yuck! hair in my burrito.Nor am I a fan of some unfamiliar liquid pouring out of the burrito.I will never return to this place. I'm still mind boggled from my experience and somewhat traumatized. I really can't pinpoint what I just...

I’ve come here maybe 3 times in total and each time I’ve paid with Apple Pay for my order and then I wait 10 of minutes for my food to be prepared I came in this morning once again and went to pay for my food and one of the ladies told me I didn’t pay for my food last time i was here she said it was rejected and on top of that she said I came in on a day I didn’t . To avoid any problems I paid for the day she said I didn’t pay plus my order for today . She said that they tried to tell me but I had already walked away that day which is impossible because I waited last time for my food at least 10 minutes and not once did they mentioned my payment didn’t go through and they handed me my food. Not only that but they said they told someone I know to tell me but no one ever mentioned anything to me . They had attitude telling me this and where giving me dirty looks while I waited for my food this time . Sadly the food was great but customer service was horrible and I will not be...

Horrible service. A few weeks ago I got a banana smoothie here, there was no problem with that. Just now I walked in and ordered a banana smoothie, I was told I had to combine it with strawberries or something else. I asked again for just a banana smoothie. She said no, and that I had to mix it with strawberries or I couldn't get anything at all. So naturally I left with nothing.

Why would I have to add something else, when I just want a banana smoothie? Was fine before, but now it's not. This makes no sense.

I will not be going back here, and I advise no one to go here either. It was just really strange and a weird experience.

Also a couple weeks ago, I came in about 10 minutes before close. Again, I order the smoothie and was told that because they were closing in 10 minutes, I couldn't order anything. That's just not good business. If you're open, you are open...