Wendy's — Restaurant in Arlington

Update: Personnel are trained and compete BUT I found RAT POOP in my bag of food! I squished it to see if MAYBE it was a piece of meat but nope…it’s huge, the shape of rat poop and grainy/sand texture. I squished a piece of meat from the burger and it was a different texture. IDK if the young woman with glasses was being spiteful just because I asked if I could add one small sandwich to my order when there was no one else behind me in drive thru! Disgusting behavior and a health hazard!

Old Review: I usually have a good experience at this Wendy’s compared to other locations BUT not anymore ever since they got new staff. I miss the older staff that used to be there, they were quick and very knowledgeable. Now, the new younger staff is slow, rude, and incompetent. Just last night they weren’t letting me use my free sandwich reward that I had and were talking to me like I was an idiot. I go to this location once a week and know how the app/rewards work, so it wasn’t my fault there was an issue with the employees processing the reward. They need to bring back the older staff and train all the new staff because they...

I only go to this wendys most of the time because I live across the street. But these people are so incompetent I usually go in the morning or right when they start serving lunch I've been 1 time in the evening and the food was good. But day shift staff need to get it together. My food is always wrong and then when I go back its still wrong (this happened 3 times) Fries are NEVER fresh (All the time). Alot of staff have a hard time understanding English. 2 times already I have to ask for someone fluent in English. Today I went for a jr. Fry, a lemonade and a small cup of hot water they didn't give me the cup of hot water so I told the guy at the window "I asked for hot water" so he gave me ice cold water 🙄. I said "sir, I said hot water" he said "this one is free" I said so "hot water isn't free"? Then he had to step away I guess ask someone when he came back he gave me a small cup of cold water in a coffee cup. So I'm pretty sure after today I won't be back ill drive to...

Decided to give this location another go. March/2024. Adding to this review from another recent experience. Went to the drive thur late at night. I had three mobile orders. The lady tells me if I want the third order, I had to drive around the whole store and go through the line again. lol I hurried up and canceled. There weren't any customers in line. can someone explain why she would want me to waste time and energy to do all of this when they could have handed me my shiiii???

Can somebody please share w me the reason why the food is never served fresh at this location. It seems like no matter what time of the day. Don't believe me next time you go especially outside of lunch peak. Notice how the fries are not hot and your sandwich especially the chicken sandwich may be cold. I can't make this up. TRash location. On top of that the short lady w the glass will Starr in your face while you customize your order with the cashier and still get the order...