Cold Stone Creamery — Restaurant in Arvada

• Edit* Pwner made everything right with such efficiency and kindness . My faith in this location has been restored * I placed an order through the Cold Stone App.I ordered a French Vanilla “Ours” with Pineapple and Strawberry Mix-Ins. I picked up the order and everything seemed fine. When I arrived home, I felt something rattling in the ice cream carton . It was the smaller size “Mine” with a little extra on top and it only had the pineapple Mix-in. I called the location they didn’t believe me. I took a picture as proof. They told me to come back and bring my receipt. When I arrived they quickly handed me an “Everybody’s” size . I tried to show them what I got. No one was interested. I did accidentally spill some on the floor trying to show them what I got. I did wipe it up. I was assured that the order was correct. When I got home, the “ Everybody’s” size had a small amount of the Mix-ins at the top and not throughout the ice cream. See attached photos. This is the worst service I have receive from a ...

I have been going to this Cold Stone for the past few years, and this has got to be my favorite location. Ordering cakes has never been easier. I have ordered a few for myself as well as my family members.

The cake decorators do such an amazing job when they decorate the cakes. ( see pictures below) I decorate cakes at home, but I can't imagine how hard it is to decorate ice cream cakes. I remember one birthday cake that I ordered, and the only request I had was that I wanted flowers on my cake; the cake decorator made them so cute.

I have arrived a few minutes before they close, and they are always so friendly and willing to serve me and my family. Overall, I have just had an amazing experience, and I look forward to...

I have ordered pick up from this coldstone several times and they never get the order right. Yesterday, I called because I had enough - was missing mix-in’s on 2/4 ice creams, a waffle cone, and one was a size smaller than I’d ordered.

I heard the person on the phone confirm with another that they had in fact missed at least my waffle cone. (They claimed to not have missed the mix-ins but I guarantee they did on two of the 4 ice creams.)

Then they came back on the phone and offered to remake my whole order, which was nice but it’s a 20 min drive to pick up ice cream here. And then the line went dead. I called three times after that and they never picked up.

Lesson learned: just order from...