Einstein Bros. Bagels — Restaurant in Arvada

Excellent experience, full bellies, happy family. The reviews connected with this store, which I read before we went, had me bracing myself for some less than charming and/or welcoming behavior. However, I was pleasantly surprised to be greeted upon entrance by all three employees whose tones all sounded sincere and bright. Although the employees were obviously busy, I did not feel rushed. The young man attending the cash register was cheerful and personable. Lastly, while ringing in my order a small group came in and were waiting on me to finish so they could order. Now, as I am about to explain, if there was going to be any rude behavior, this would have been the time......

1. Having just moved, I couldn't remember my phone number for the Einstein rewards. I gave up after giving the cashier 3 different numbers! He patiently and respectfully told me how to fix it once I got home.
2. I made a partial payment with a gift card and needed a few dollars to cover the remainder. I realized my money was in my vehicle and I needed to run outside mid-transaction, with people waiting behind me! I apologized, was told "no problem", again, in a sincere and friendly tone and not a hint of irritation, although a line was forming. I will definitely go back. The food was spot on and the employees were happy, courteous, sincere, and good at their job. I don't know if the store had something of an "employee makeover", or what. But the issues I read about this store were not evident during my visit/order. I ordered on a Sunday just before 7am a Bakers Dozen w/ 2 tubs Shmear. It was offered for bagels to be cut, I said, "Yes please". (All choices I wished for were available and plentiful. French Toast, Everything, Potato,...

What happened to my Einstein's? My hubby and I ordered two bagels and coffee. When we opened the bagels we saw that we had less than a normal smear. As I walked back in from the patio tables and chairs a customer chimed in that it had happened to them. I asked the prep person if this was a new commany policy. She apologized and threw them out. As she cut two new bagels I asked that she credit those back and sell me the $6 dozen special and that way I can buy cream cheese tubs and get the amount that I wanted. I told her I wanted 3 of each - poppy, cinnamon raisin, cranberry and blueberry. Grabbed my tubs and walked over to the cash register where a cashier credited me the original 6 order and charged me 13 for what I thought was a box of bagels and two tubs of cheese. I grabbed the bag and went out front . We are our poppy bagels and I didn't ck the bag until I went to put the cream cheese in there. I saw that there were only 6 bagels in the bag. I walked in and said hey I'm missing four of my bagels. They went to the back and the "manager" came out to tell me I already made one change, that I didn't ask for the special and that 30 minutes had gone by. I told her I was eating my bagels! - she said "too bad" and that she wouldn't help me - I...

This review is not less sincere for being so unforgivably late in posting. On 12/29/20 I was on a walk with my dogs and ended up standing in front of Einstein Bagels- a little hungry I impulsively decided to stop in and grab lunch to go. Upon walking in I found 3 Einstein employees- all busy- but, all 3 made a point to ask how I was doing, how life was with the Pandemic, commented on how good my dogs were for waiting patiently outside, and of course- made a fantastic sandwich, just how I like it! Ashley, Becky, and Ethan all brightened my day simply by sharing their happiness and making me feel incredibly welcomed in a simple bagel shop. Times are very hard these days as I've been unemployed since April, therefore, my interaction with others is scarce. Nothing and I mean nothing, cheers me up more than interacting with sincere, cheerful, sympathetic, and warm hearted people. Thank you, Ashley, Becky, and Ethan for more than just providing me with a bagel sandwich that afternoon. I left and walked home so thankful that fate led me to spend a few minutes with 3 incredibly good-hearted employees inside of my neighborhood Einstein's. The littlest interactions can make a...