Wendy's — Restaurant in Arvada

I went through the drive thru and I ordered 2 jbcheese burgers plain only ketchup and lettuce a large strawberry Frosty with mango pineapple syrup drizzled inside with a 10 nuggets and 3 cheese burgers (on the menu they were .89 cents) also plain only ketchup and lettuce. I had to correct the speaker multiple times because he had the order wrong so when he gave me the total he was irritated. I drove to the window and corrected the order again he had rung me up for 3 jbcheese burgers and no cheese burgers a large pineapple mango lemonade a large strawberry Frosty and 10 nuggets. He had the two drinks in his hand so I told him that's not what I wanted he then gave me the drinks and took off the lemonade. He added a small amount of mango pineapple syrup to the top of the Frosty and told me he couldn't sell any cheese burgers because his system won't allow him to ring them up so he had only 3 jr bacon cheese burgers.... I told him that the menu had .89 cents on it and he said that's wrong... that's false advertising. He then gave me the order I asked for more of the mango Pineapple syrup and the burgers had mayo on them 🙄 no receipt was giving to me thanks God I paid with my phone. And I didn't bother to go back to the window he seemed irritated by me and I didn't want to get poisoned etc so I left the order outside of the store in disgust. I have called through out the days went last night may 9 around 11:30pm. I called all day on the 10th and all I got was a busy tone... I want a full refund I won't be returning this...

My wife and I came to Wendy’s at 9600 W 58th Ave Arvada, CO 80002 drive thru today (05/05/2021 around 2:00p.m.) and was trying to decide what we would like to order. While we were discussing, the girl who was taking our order asked for us to place our order. We asked for her to please hold on. We begin to discuss and decide what we wanted, and was asked again what we wanted by the girl taking our order just seconds after we asked to hold on. We then asked again for her to hold on. After ordering one item, we were trying to discuss our next item and the girl asked a question. We asked her to please hold on. We felt rushed because we were not given time to look. Then some other lady who claimed to be the manager got on the intercom after we ordered one item and tried to ask the same question that the girl was asking. We asked if they can hold on and that we felt rushed. The “manager” told my wife that she was being rude to the girl and we told her that we asked for her to hold on several times and that she was pushing for us to hurry up and order. The “manager” started to raise her voice at us and we told her that we don’t want their service due to their unprofessionalism. The manager started yelling at us and told us to leave after we told her that we no longer wanted their service. I later called to get the owner’s phone number, the “manager” would not give me the number and stated that I can leave my...

Food was good but absolutely terrible customer service. I had already gone to another restaurant beforehand to try and get my dinner after a long day at work, tired and hungry and the guy in the speaker in the drive through immediately had an attitude and just couldn't be bothered to do his job so i left and came to this Wendy's hoping for a better experience and at first, it went well. The boy at the front counter was very nice and helpful but i had ordered a birthday cake frosty and noticed there were no sprinkles or cookie topping on top, just plain ice cream so I kindly came back to the counter later when I was about to leave and no one even paid any attention whatsoever to me. The manager even ignored me...so I peaked over to the drive through window and tried to get the attention of the boy at the window who was just stocking and after i finally did, I got a "what?" and I asked him if I could have the toppings on my frosty like I was SUPPOSED to get, should not have had to ask for it and he just rudely grabbed the frosty and put the sprinkles in it and then put it on the counter and then I asked him if I could have the cookie topping as well because you know, I paid for the frosty that I was SUPPOSED to get and he just acted as if I had just asked him to go build the great pyramid of giza and after all of that, I finally got the birthday cake frosty I wanted and that I PAID...