PennyCup Coffee North — Restaurant in Asheville

Unfortunately we went to this location earlier this week and the service was quite bad. We were at the counter waiting for our order to be taken- we were the only ones in line. One employee was making coffee and the other was cleaning out dirty dishes behind the counter. We waited for at least a full minute before being helped or acknowledged. I did not want to interrupt as I have worked in the service industry and employees are busy. The employee finally that took our order was the one cleaning out dirty dishes and had cream cheese and food on his hands from doing so. We watched him load dirty dishes from the black tub into the sink but what was really upsetting was he DID NOT wash his hands and had actively dirty hands to make our coffee. In hindsight I should have kindly asked him to get us new cups and to wash his hands before serving us but I did not. That experience grossed us out. We sat in the cafe and watched two other women leave the cafe after waiting in a two person line as no one was acknowledging them either to take an order- again, it was not busy and was 3pm in the afternoon, not peak time and they were the only ones in line. Coffee itself was okay, we liked the...

Wife and I were extremely excited to try this place out as it had been highly recommended by close friends of ours. Our beverages were terrific and the barista behind the counter was friendly and knowledgeable. However the women at the table in the front (I got the vibe she was an off the clock employee or a friend of the barista) kept making the most rude and unpleasant faces whenever we would ask questions about menu items …. Like we were interrupting her conversation by trying to patronize this business …. I seldom write reviews but it was totally off putting . Not sure that it’s a reflection of the business itself (like I said barista was friendly and helpful) but it totally soured the experience that we had been looking forward to all afternoon …. Coffee was excellent though ! Some of the...

Interesting First Experience. I moved to North Asheville from Washington, DC. PennyCup Coffee was recommendation from my relator. I ordered a large coffee. I asked the employee on the various sizes of coffee. Again, It was my first visit PennyCoffee. After that communication, there was hardly any ensuing communication outside of me inquiring on protocol to leave a tip. I provided a 1.00 tip. There was no thank you after transaction or asking if I had been in the establishment previously to communicate additional PennyCoffee items provided. . There were no other customers in the coffee shop. There was no good bye as I exited the establishment.

Clearly, the customer service missed the mark. I will frequent again - but the hope it was just a bad day for...