Dos Palmas Mexican Grill — Restaurant in Athens-Clarke County Unified Government

Sunday evening about 545, I was craving my usual beef chimi and a cold beer after kayaking on the water. I came in alone and the place was really empty just a couple people having supper. I didn't catch the young waitresses name sorry to say, she came and took my order a ground beef chimichanga and I added 1 chicken soft taco, also a tall dos equis with a mr.pibb. As I told her what I wanted she wrote nothing down and walked off to send my order to the kitchen. (By the way I have worked in the restaurant business for 20 yrs + so I am always thoro with my food orders). Now the food came out quick, it was hot and looked great. Hats off to the kitchen very presentable A+.!!! I ate the taco first as always, then started on the chimi. While enjoying my perfectly poured adult beverage. After my second bite I realized it was not beef but chicken in the chimichanga. So when she came back out I let her know it was the wrong protein. She did say she was sorry and that she would look to see what she wrote on the ticket. As if trying to blame her mistake on the kitchen. Well since she never wrote down my order she knew she screwed up in my opinion. So she comes back promptly with the bill, mind you I still had only taken 2 bites of the chimichanga. She placed the bill on the table and started to walk off. So I asked for a to go box and a to go mr. Pibb. I really just didn't want to deal with her and the chicken was still good it's just not what I wanted. She brings back the box and an empty to go cup. As if the2 sips of Mr pibb was all I was allowed to take home. So the total was 16.59 approximately. I was upset and didn't feel she earned any kind of tip, which is unusual for me cause I always tip good if the service is deserving of it. I put 17.00 on the the receipt and waited for her to bring my little bit of change. Nope she decided that she should steal it from me and keep it for herself. Never asked to fill my to go cup up and walked off. So I just went to the bartender and asked her to fill it up for me. No questions asked she filled up my Pibb. So I then proceeded and gave the bartender the tip instead of the server. Told her what happened and thanked her verbally and monatarally. Then walked out as fast as I could. I never complain I understand everybody makes mistakes especially me, but it was the fact she made no effort to take responsibility for or even try to fix my order. I eat here couple times a month and have always had perfect service and great food. I will come back again but if i see here coming to serve me, I will ask for someone else or...

Well I will start with the fact that if you had something to say to my husband did you don't have your big pants on to tell it to his face verses hiding behind the screen here to his wife?? He Did handle it professionally to start with. I will back up even further and tell you even my food was dry. I order the chimichanga. Take note on your menu it shows cheese sauce on top. But when I got the food and there was no cheese sauce and when I mentioned it to my waitress AND the guy who brought our food out I was told it would be $1.00 more even though it showed it in the menu. Where the hell was the proper professional customer service that you are asking for. After they both looked at us and walked off my husband basically demanded they make it right that when they brought a teaspoon of cheese sauce to our table. What good did that do other than kept your profit on the cheese. His food came out cold. Even the waitress felt it and said it was. After sending it back the so called real Mexicans who know better put it all in the damn microwave. We were on a time crunch at that point and decided to eat it anyway. You and your staff should have appreciated the fact we ate it verses you throwing it away and making a whole new dish. Again where was YOUR professional approach on this? As far as you calling the sherif, ha all I can do is laugh that you took the time away from teaching your staff how to cook or properly handle a situation all over a customer saying one cuss word. So you can take that and shove it straight up your ass. Our negative reviews that we will post anywhere and everywhere I can will far exceed that discount that you as the owner should have given him for your staff and yourself for being such sorry cooks that day. So you my dear have a...

1/24/25 Dined in tonight with my boys and it was awesome! No, I didn't mention the sub-par previous experience because I'm not looking for a free meal. This place amazed us tonight! Arroz Con Pollo, Mixed Fajitas with Chicken and Steak, B.Y.O. combo with a chicken quesadilla, beef burrito, and taco. Large cheese dip came before the chips, salsa and drinks. It was that fast. The place was PACKED and our order from the cheese dip App., to dinner was on the table under ten minutes of us walking in the door. If it was fine dining there would have been an issue, this was exceptional service for how busy they were! Our server Sierra was the best!!!

12/24/24 I picked up an order of Chicken and Steak Fajitas and an order of Beef Nachos with the chips on the side. They followed my notes of chips on the side, no onion, and no guacamole salad. They forgot my tortillas and salsa. Only got a small bag of chips when I expected a large bag of chips since it was an order of Fajitas and an order of Nachos with chips on the side. I don't like soggy nachos lol

Edit: Response to the owner/operator: I don't need that brother, just making it known hoping for a better experience next time. I get it, it's Christmas Eve, I'd assume it was you that initially addressed my tortilla concern earlier after you sat the young lady in front of me. Thank You Sir! I'll definitely be back...