Arden's Garden Juice Bar & Smoothies Buckhead — Restaurant in Atlanta

Used to really love this place (I go to lots of Arden's Gardens as I'm vegan but this one is closest to the office so I go here after work at least a couple nights a week). Unfortunately they hired a new girl (can't remember her name, she was closing tonight 11/7/18) who says the new "corporate policy" is that they can't make smoothies after 10 minutes till 8. I got there at 10 till 8 and she refused to make me a smoothie. I asked her "if I got here 1 minute ago would you have served me", and she said yes. She said "I want to go home at 8, not clean up at 8" (sigh). Welcome to working in food service. This is the second time I've had this issue with this same employee. I know it's not a corporate policy because I've been coming here for years and I often get there late because I work late hours. I've never had another employee refuse me service and the rest of the employees are actually very nice/cool (this girl was definitely not a fan of her job). I'd understand it if I got there right as they were locking the doors but 10 minutes till is a little extreme. The shame of it all is that all the other employees are great (and their smoothies rock) and I happily pay $9 for a Kale Slam (and sometimes I buy their meals and snacks) and I even tip, so they are losing a pretty solid customer (on average I spend between $20 and $30 a week there). Also this "policy" is probably costing the owner at least $50 a night if not more because before when I would get there at 10 till 8 there would be at least 3 or 4 people in the store buying stuff. Now it's a ghost town around that time. Anyway maybe I can figure out a way to get to the other locations during lunch or something (she says she closes most weeknights and I don't really want to interact with her even if I got there earlier). I know these are first world problems and I should shut up but it's a bummer because as a vegan it's a treat I look forward to after a long day at work. Getting off my...

Sanitation

I was looking forward to getting my juice today. I always come to this location because it’s closest to my house and the tennis shop I frequent.

Unfortunately today was not a good day. I pulled up directly in front of the store and the first thing I noticed was the young women working behind the counter scratching her head/hair with one glove on and one glove off.😳. I said to myself hopefully she will change her glove and put one on the other hand before she fixes my order….

When I walked into the store she took one glove off and asked to take my order. Because she did not put any gloves on when she started fixing my order I watched her carefully to make sure her hands did not touch anything that I would ingest.

When she dropped the top to the lemon juice (I usually get one shot of lemon and one shot of ginger in my drink) and picked the top up off the floor and put it back on the container of juice like it was nothing……not even attempting to wash the top off……I was done😂.

I asked her did u just put the top back on the juice….it fell on the floor….

When she said I know it fell on the floor but it fell on the back of the top…(which as a customer I couldn’t see unless I looked over the counter).

This is when I asked for a refund. It didn’t make any sense to her that u should have at least attempted to wash the top off in front of the customer and NO I still would have wanted my money back because the top should have been discarded and a new top should have been put on the juice.

Her attitude was I do this at home all the time I don’t see what the problem would be…..😳

Dang now I have to find a new juice place or...

I hope this message finds you well. I am writing to express my dissatisfaction with the current service at your store, specifically pertaining to the absence of lids for beverages and the limited resolution offered for this issue.

On my recent visit to your establishment, I observed that there were no lids available for the beverage cups. This lack of a basic necessity not only inconvenienced customers but also raised concerns about hygiene and spillage. It is essential for a store to provide all necessary components for a customer to enjoy their purchase fully, and the absence of lids is a significant oversight.

Furthermore, when I inquired about the possibility of obtaining lids for my beverage, I was informed that the only available option was to remove the item from my ticket. This solution is not only impractical but also fails to address the root cause of the issue, which is the unavailability of lids.

As a customer, I believe it is crucial for your store to rectify this situation promptly by ensuring a consistent supply of lids for beverage cups. Additionally, I recommend reviewing your customer service protocols to offer more effective and customer-friendly solutions when faced with such issues.

I trust that you will take this matter seriously and implement the necessary changes to enhance the overall customer experience at your store. Thank you for your attention to this concern, and I look forward to witnessing positive improvements in the near...