Chicken Salad Chick — Restaurant in Atlanta

I placed my delivery order for a lunch event for 10 people 11 days in advance. Got an email confirmation the order had been received by the Buckhead location. The morning of the event, I woke up to an email at 5:59am saying that my order had been canceled because "The ordering system was not able to transmit an order scheduled for today. There was an issue communicating the order to the in-store system." Bottom line, the restaurant's online ordering system couldn't "talk" to the store, so it auto-canceled my order. The store didn't open until 10am and didn't start answering their phones until nearly that time. My order was supposed to be delivered at 11:30am. This time crunch made me extremely stressed. I went to their website to see if there was any other type of contact method. Their website just returned an error message - clearly they were having major technical issues across the board. While I felt sympathy for their technical challenges, the bottom line was that I needed to get lunch delivered to my event - PRONTO! I finally got ahold of the Buckhead location and the store manager was completely unaware of the technical issues. She found my order in her computer, but didn't really know what to do. She put me on hold and called her District Manager "Justin". Her only solution (after talking with "Justin") was that I needed to re-do my entire order through UberEats or DoorDash. This was not a reasonable solution. My event is on a strict budget and anybody who has ever ordered with UberEats or DoorDash is well aware that both of these platforms have a significant upcharge for using their services. This was absolutely going to blow my budget out of the water! Plus, the store already had my order - the store manager already told me she was looking at my order in her computer! I ended up speaking with "Justin", who it seemed was nearly hysterical, the pressure/stress of the situation it appeared was affecting him and he apparently was not handling it at all well. He was screaming and yelling from the moment I said "hello". I've truly never experienced a phone call with a member of management from a corporation like that before. He presented himself as extremely immature and hostile, which is unfortunate for someone with the title of District Manager. The phone call went so incredibly poorly, I simply could not fathom doing business with Chicken Salad Chick. The call was absolutely that atrocious. I told "Justin" I would find another company to handle my lunch order. I now needed to find another restaurant that could get a similar lunch delivery made for 10 people in what was now down to about one hour. This was pressure I really didn't need on a Monday morning, especially since I had taken care of getting this all squared away 11 days in advance! Bottom Line: Clearly the Buckhead location of Chicken Salad Chick restaurant has no interest in finding solutions when they are presented with problems. They have no backup plan. They have no alternative resources. They have no way to think outside of the box. Their management is not empowered to find solutions and their district manager needs help. I have no idea if their food is great or not. We will never find out. If they can't manage to fulfill a simple lunch order for 10 people that was sent to them 11 days in advance, I'll go elsewhere to feed my groups. This is Atlanta - there are 99 different options and I don't...

I love CSC. So for the first day of football I make an order. I usually go to the Stockbridge or Snellville locations order online and pick up my order all with in 15 minutes. Today I ordered in Roswell, the we site provides the pick up instructions. When I arrive the parking lot was completely blocked off. I thought maybe the store was closed. I call the location and they say they are open but they didn’t know the parking lot would be closed today. After 30 mins I decide to park at a nearby gas station and walk. That alone is risky in ATL. I had already paid so I was going to get the food. I had to walk in the wet asphalt because there was not a side walk around.

Once in the store both managers look at me but do not say anything. So while another worker took order sI just waited on the managers (Faith and Mark) to greet me. After 5 minutes, I decide to interrupt their conversation to ask for assistance. I told them how I was late picking up the order due to parking. Faith stated it has nothing to do with her and her workers were dealing with the same issue. She compared me, a black woman, to her black coworkers. Faith and Mark were the only workers who were not black. I stated that it would have been great to know about the parking situation, when I placed the order online in the pick up instructions. She again stated that the parking was not her problem. I then asked Mark if my melt could be reheated as I’m sure it would be cold now. He stated the order was already done. Again I asked if the melt could be reheated. Faith took the bag from Mark and gave the sandwich to the kitchen. She then pulled a cup to give me. I stated I do not drink fountain drinks and she walked away.

When leaving the store neither said anything after handing me the bag. I had to walk back across the asphalt to get to the gas station. A security guard stopped me and stated that I could not go that way and instructed me to walk behind the building to get back to my car. Once at my car, someone has blocked me.

The parking situation was unfortunate but the customer service I received and the unmelted melt were even more unfortunate. Tread lightly if you venture into...

I love Chicken Salad Chick and that is why I hired the Buckhead location to do a catering job for me at The Americas Mart July Gift Show. I did the order online, received a confirmation but when I followed up with a question, the manager Ben never replied to both my inquiries. I had to call up to ask my question. He confirmed my order and said they use a 3rd party delivery service - I said that is fine as long as they show up. On the day of my catering event, no one had shown up with my $636.13 Chicken Salad Chick Order 15 minutes prior to my event., so I called to see if the driver was in the building. (I do 2 catering events a day for 6 days and I have had a very good experience with catering companies showing up). Catering lady complained she was the only one in the store and seemed like she did not even know about my catering order. It was not a sandwich, it was 7 bowls of chicken salad and sides! I had 75 people waiting to each lunch and I had no catering. Luckily, I pulled out leftovers and tried to make everyone happy. I had to put up a sign stating Chicken Salad Chick didn't show. I did not want their screw up to reflect on me and my staff. I emailed the store and corporate. Corporate responded that day that the district manager would look into it. It is a week later and the manager and corporate have failed to follow up with an explanation as to what happened. Chicken Salad Chick is crossed off my catering list and I will share my experience with all the other showroom managers in The Americas Mart so they don't have...