I placed my delivery order for a lunch event for 10 people 11 days in advance. Got an email confirmation the order had been received by the Buckhead location. The morning of the event, I woke up to an email at 5:59am saying that my order had been canceled because "The ordering system was not able to transmit an order scheduled for today. There was an issue communicating the order to the in-store system." Bottom line, the restaurant's online ordering system couldn't "talk" to the store, so it auto-canceled my order. The store didn't open until 10am and didn't start answering their phones until nearly that time. My order was supposed to be delivered at 11:30am. This time crunch made me extremely stressed. I went to their website to see if there was any other type of contact method. Their website just returned an error message - clearly they were having major technical issues across the board. While I felt sympathy for their technical challenges, the bottom line was that I needed to get lunch delivered to my event - PRONTO! I finally got ahold of the Buckhead location and the store manager was completely unaware of the technical issues. She found my order in her computer, but didn't really know what to do. She put me on hold and called her District Manager "Justin". Her only solution (after talking with "Justin") was that I needed to re-do my entire order through UberEats or DoorDash. This was not a reasonable solution. My event is on a strict budget and anybody who has ever ordered with UberEats or DoorDash is well aware that both of these platforms have a significant upcharge for using their services. This was absolutely going to blow my budget out of the water! Plus, the store already had my order - the store manager already told me she was looking at my order in her computer! I ended up speaking with "Justin", who it seemed was nearly hysterical, the pressure/stress of the situation it appeared was affecting him and he apparently was not handling it at all well. He was screaming and yelling from the moment I said "hello". I've truly never experienced a phone call with a member of management from a corporation like that before. He presented himself as extremely immature and hostile, which is unfortunate for someone with the title of District Manager. The phone call went so incredibly poorly, I simply could not fathom doing business with Chicken Salad Chick. The call was absolutely that atrocious. I told "Justin" I would find another company to handle my lunch order. I now needed to find another restaurant that could get a similar lunch delivery made for 10 people in what was now down to about one hour. This was pressure I really didn't need on a Monday morning, especially since I had taken care of getting this all squared away 11 days in advance! Bottom Line: Clearly the Buckhead location of Chicken Salad Chick restaurant has no interest in finding solutions when they are presented with problems. They have no backup plan. They have no alternative resources. They have no way to think outside of the box. Their management is not empowered to find solutions and their district manager needs help. I have no idea if their food is great or not. We will never find out. If they can't manage to fulfill a simple lunch order for 10 people that was sent to them 11 days in advance, I'll go elsewhere to feed my groups. This is Atlanta - there are 99 different options and I don't need problems.