Piece of Cake Inc. — Restaurant in Atlanta

They cool I’m not going to beat them up too bad because this was my first bad experience. I ordered a caramel cake from them about 2 weeks before Thanksgiving. I paid for it over the phone and picked it up the Wednesday before Thanksgiving. I got there around 1-1:30 pm and it was a long line out the door but it was moving. I got in there waited a lil, grabbed a slice of carrot cake and went to the counter to pick up my cake and pay for my slice. The young lady was very friendly and asked if I wanted to see my cake but I declined because it was packed and I always had great previous experiences with them. Well I put it in the trunk and went home. The next day I took it to my families gathering and come to find out it was a red velvet cake and not caramel! The only way I knew was I asked my lil cousin to fix me a desert plate and to put some caramel cake in it. She said what caramel cake? That cake was red velvet. Smh. That really pissed me off Because I was noted to bring caramel and thats what I paid for. I had my wife call them when they opened Saturday but they say I need to send pictures. Smh. My lil cousin didn’t know so she just sliced the cake to have it ready for serving. So I wasn’t able to have a pic with the cake in the box. However She took a pic for me with the left over cake...

No complaints about the cakes--they're usually just what I'm looking for. My issue with this location is that the employees are often super rude. Today, the woman at the register was having a conversation with the employee next to her, and she made absolutely no effort to even acknowledge I was there to check out. Imagine standing at a register and watching someone actively ignore you, carry on their conversation, never say hello or anything, never even bother LOOKING at you. The only time she spoke to me was when she gave my total. So I, as if I'M the one who works there, had to say, "Isn't there a points program where I give you my phone number for points?" She replied, "Do you know your number?" What, ma'am? Do I know my phone number??? I really wanted to just cancel the transaction and leave, but someone really needed the 4 cake slices I had for an event today. I'm a super simple customer and I don't need you to roll out a red carpet for me or act like we're besties. But I expect you to at least say "hello" to me and pause your personal convo long enough to look at me and treat me like a customer. I'm going to start going back to other locations. Too many times, the employees at this location have just acted like basic-level customer service is too...

I had a slice of red velvet. It was sub par. I didn't have a interest to try anything else. The presentation of the cake and cupcakes look dry and not much icing. Their cupcakes look as if they sat in the case for a week. The store was not inviting. It was a bit dull. Look like a factory. The cupcakes were not labeled. They didn't have a good variety of cake flavors. What happened to just plain vanilla? The cashier was dry. No enthusiasm. I expect a bakery to make my mouth water when entering. I expect the rep to be inviting. It is a bakery. I would have been better off picking up a slice cake at my local grocery store.

Back to the red velvet slice. It was okay. A bit too sweet and ordinary. It didn't have enough icing. The cake had a cocoa taste. It was not worth $5. I tried the vegan cupcakes in frozen case. The icing was delicious. It had enough icing, but the cake was hard and dry. My 5 year old daughter said it was nasty. She normally loves anything sweet. I'm very disappointed. I was expecting more. The presentation and variety of cakes lost me. The taste subpar. The outer layer of their cake look as if it was cooked too long too. Hands down I'm not a fan and won't be back. I had much better...