Pizza Hut — Restaurant in Atlanta

Update I was told a manager would call me by both corporate and the store. That phone call NEVER happened.* Update

this Pizza Hut is well deserving of its low star rating. I would say this is a example of a perfect combination of incompetence from both the Enterprise to the franchise level. I've never seen more helpless people in my life. I've never talked to so many helpless people in less than 1 hour. I've never consistently encountered helpless people at one company over a 30-day period.

I'm going to give you the long version but let's start with the short summary: Pizza Hut promised me a birthday reward and every time I tried to claim it along with a purchase as required I got what I purchased but never the reward. It's pretty much a scam. 🤷

so let's start this incompetence at the Enterprise level... here's what happened. I'm an old customer, decades old, so they coded and online program for birthday rewards but never included their old customers in this program. they also did not give their old customers a way to sign up for the program or enter their birth date information so Pizza Hut would basically never be aware of my birthday although they advertise that I get free food or something on my birthday.

well on my birthday I walk into Pizza Hut and wish to order a pizza and show my ID to show that it is indeed my birthday and they told me I need to call customer service. then customer service tells me I need to call some rewards hotline. then the rewards hotline tells me that I'm going to have to wait to receive an email and that should happen somewhere in between July 1st and the end of July. that was nice.

then I unexpectedly get the email before the quarter ends so I attempt to use it on three occasions at the store on metropolitan. each time my order is accepted and I show up at the store only to be given what I purchased and not the free food item that I selected from my rewards. why? well, they said they were out. so a cashier can unilaterally deny the reward based on inventory which makes sense but here's where the scamming gets real....

once the coupon code is used they can't refund it so I can't use the coupon code again. at the same time when I contact the store about it they tell me I have to meet in person with a general or regional manager in order to get it resolved. however they know that they do this whenever they feel they need to. they know that they give the lowest ranking member the option to initiate this scam and they know that they are not going to resolve it. The object was to get me to order food and come into the store without them using assets for delivery. it was never about appreciation or a birthday or anything like that. they didn't even try to accomplish that when they implemented the program. lol

so basically you have a complicitous and a collusion between the corporate side of the brand and the franchise side of the brand. they both do it together in Union to win. well when I tried to get it resolved today they told me I would have to come back at a later date physically to speak with someone not involved in the incidents they know they authorize.

this Pizza Hut is the Donald Trump of business for the African American neighborhood near Hapeville. I recommend you stay away from it. it is far better to pay higher prices for better service than lose time, confidence, and grow in frustration because these greedy folks want to swindle people over some breadsticks.

I cannot urge you stronger to make a better decision with your time, life, and the time of those around you who they are inevitably going to disappoint on your behalf. I know I'm tired of looking stupid over a 30-day period and four...

This location is a complete and utter MESS!!!!!😂😂😂 I placed my order at 7:37pm, said that it was SUPPOSED to be ready at 7:55pm. I went in to get my order at 8:06pm. My order was NOT ready, hell, my order hadn't even been MADE!!!!! The crew was so unorganized. Management on shift was a a complete and utter MESS!!!! First of all, as a Management, you're supposed to follow the dress code #LeadByExample. She had on black jeans with shreds and holes all through the thighs like she was going to the club!!!!!! She was cursing in front of the customers to another employee who was trying his hardest to get the customers orders out that was standing outside!!!! All of this while playing Cardi B on the radio #BodakBlack #UneditedVersion. Not ONE single time did Management try to help the young lady (who was wearing long burgundy braids)out!!!! That young lady was determined and trying really hard to get the correct orders out,but the gentlemen in the back who was making the pizzas failed to put the correct tickets on the pizza boxes,but like I said, lead by example, the manager on duty on August 26,2022 at 8:06 pm doesn't DESERVE to be a manager at ALL!!!!! I'm a store manager for a local Subway and I would NEVER act the way she did to her employees, ESPECIALLY in front of guests!!!! After waiting for a while, I declined my order and told them that I would NEVER come back to a Pizza Hut. This was the absolute worst experience EVER!!!!!! I gave 1 star for the young lady with the burgundy braids. She deserves a raise and I hope that she hangs tight because 1 day,she will be a general manager for Pizza Hut,or maybe a higher position. I know a hard worker when I see one. Please look into this matter. My order number was #3220826183708001412036107. I canceled my order and left at 8:20pm. Please...

So when I pulled up to place an order, I had to stand outside for nearly 20 minutes because they were letting 3 in at a time. Which is understandable. I’m not trippin. So first off, as I’m standing outside a woman has sent her two young girls with a toddler to place an order. That’s fine by me but parents don’t send your children in to establishments to conduct business if they don’t know how to. (That’s not Pizza Hut’s fault but I still had to insert that.). My issue with the children is that they allowed the child to sit and stand on the counter where orders are placed and received. That could have been prevented by simply asking the patrons to remove the child from the counter, but that didn’t happen. Fast forward 20 mins I finally make it into the store and I told the cashier I had not placed an order. She said okay I can take it for you. I even apologized to the worker for having to work tirelessly. So I waited another 10 minutes for someone else to get a refund and another person picking up a personal pan. When I went to place my order, she said she couldn’t take it because her spread was very full. So I left with no pizza, nothing. So her theory was to have EVERYONE outside and they would have to wait 3 by 3 to either place or pick up an order when she could have simply made an announcement or placed a sign in the door to prevent pointless wait times. There were workers with shades on, inside, and the sun was down. Please step up your professionalism at this establishment. I was going to contact the store manager privately but the worker kept giving me the run around when I tried to reach out to the manager. So maybe they’ll get the...