Dunkin' — Restaurant in Attleboro

I ordered here today and was missing an item, so I asked the girl on food for help, and she resolved the problem and gave me my missing item. Then the manager came and gaslit me that I never had a problem and that the bagel was in my bag the whole time, but it wasn’t. I tried to tell her that the lovely lady on food helped me, and then she took everything out of my bag to count everything to say I had everything I needed. I told her I knew and that my issue was resolved. She acted like I was stealing food and trying to take more, and made me feel extremely confused. While ordering, too, the manager was micromanaging a new hire, and she looked extremely frazzled. The manager is atrocious and treats her employees poorly, gaslights customers, and argues with any heartbeat in the room. She’s not a good leader, and it’s evident by the looks on her employees' faces and how uncomfortable every customer was in the...

Served frozen food and asked for a refund. While the manager was issuing the refund, the woman who prepared the frozen food came to the register and said the food wasn’t frozen. Adding that she “put the food in the oven twice.” I wonder why that is? Probably because the food wasn’t thawed out in the morning and you got it from the freezer. Crazy the things people lie about, just be honest and own up to your mistake, sad embarrassing times we’re in.

Also when going into the shop for the refund it reeked. It smelled like someone’s old bathroom that they’re too tired to clean. So I ask, if you’re not prepping the food or cooking it correctly… why can’t you at least clean the bathroom. Yeesh.

There was nobody in the lobby doing anything and then once I walked in and stood there for two minutes, six people randomly appeared behind the register and started “working.” Really strange...

My friend ordered a bagel with cream cheese. I have never seen more cream cheese on a bagel before in my life. Most places are pretty reserved with how much is put on or give you one small container of cream cheese. This was a while heap of cream cheese, lol. I asked my friend three times if he asked for extra cream cheese, and he insisted he only said a bagel with cream cheese, please. I posted a picture of said bagel for your consideration. The coffee was supposed to be hot, but he was given an iced instead shrug. All I got was a coffee, which was just your typical Dunkin coffee. At least the cashier was friendly.

If any manager of the store is wondering where all your cream cheese is going lol we...