Ashley Store — Local services in Attleboro

I wish I read the reviews before I ordered. I ordered a nightstand and matching bureau. The nightstand said it would be delivered via FedEx, ups, one of those. It also said assembly required. I chose to chat with a rep to ask why and she said it world come assembled except for the usb hookups on the back of it. Well, it came with the shelf pushing through to the back of the board that was previously stapled on, plus, I had to install the handle on it. Ridiculous. Then, I got 1 email saying it world come on the 24th. Didn't get another email until the day before saying it was coming between certain times. I asked for it to be brought up into the hallway in front of the bedroom so we could put it in later after we finished moving other things out. They didn't offer any protection for the bottom so we could slide it into the room without a problem. My son tried moving it and it scratched up my floor. I had ordered a nightstand and matching bureau through Jordan's furniture for my daughter's room and the service was great! They had both things put together and delivered them at the same time, then, it was 7am and my daughter wasn't up for school yet, so I asked if they could put it in the upstairs hall, they said no problem. They even put protection on the bottom so when we were ready to slide it into the room, no scratches on my floor. I'll stick to Jordan's until Ashley updates their quality of service. So disappointed, i wish I never gave my son the option and just stayed with Jordan's. Completely...

Don’t bother with Ashley. Placed an order online for a coffee table and end table set and they have ZERO return policy. There’s barely anything online about returns. No where in the email to return either… wonder why. I finally get through to customer service and she tells me I legit have to bring it to UPS or FEDEX myself and pay for return shipping MYSELF. It’s 65lbs…. It will cost just as much to return as it did to buy it! Not to mention I am a small girl and can’t even lift that myself let alone carry into a fedex but thanks !!!!!! Oh and you can’t return in person to the store because “they like it going back to the warehouse it came from” lmao yeah i bet they do. Not sure how they can even do this to people seems like a massive scam to me but trust me I will be going...

Absolutely the worst experience buying furniture from this place. I ordered a bedroom set and when it arrived I was missing the footboard. It took about a month and a half to receive the footboard. After waiting a month and a half I finally get to actually set up my bed (I’ve been sleeping on my mattress on the floor) but it turns out that none of the pieces actually came with the correct amount of hardware.

The customer service was even worse. Rude and condescending every time I called about my missing footboard. If the item isn’t available at the warehouse it shouldn’t be listed for sale on the website, that way it won’t take a month and a half close to two months to actually receive your order.

Never ordering from this...