Bruster's Real Ice Cream — Restaurant in Auburn

I’m not usually one to complain but after having an unpleasant experience at your location I felt like it needed to be brought to management’s attention. I pulled into your location just a few minutes before your store closed tonight. Due to there being a line in front of me, I didn’t make it to the speaker box until 10 o’clock on the dot. I was then told by your employee over the mic that they were closed and couldn’t serve me. When I asked for clarification, I did not get any further response but could hear them on the mic. After trying multiple times to get someone to respond back to me with no luck, I pulled around to the window and was told by two different employees that they would not serve me due to the fact that I did not make it to the speaker in time. While I understand your employees are ready to go home, as a former Bruster’s employee, I know this is not how the company handles business and probably not expect your employees to respond to the their last customer of the night. As a regular at your store, I can’t say that I will be back after the terrible attitudes I received from your employees and lack of care to their customers. What your employees did not know is that I was stopping by for a ‘pick me up’ after a bad day and unfortunately this experience was the nail...

This picture? Immediately after I received 1 scoop of ice cream. They said, "it's soft, is that okay?" I didn't realize that translated to fully melted, and not even a whole scoop. Not like it's super expensive, but you charge full price for this? Not to mention I could barely hear the girl working the drive thru anyway. Never once do y'all have all the flavors you list anyway lol. Why would you serve someone that? How is that acceptable? EDIT- The point is not "they would have given me another scoop" it's that I was served this in the first place. It was 15 until close, so no I did not ask for another scoop, because they were already out of the other flavors I had originally suggested. Disappointing that the first response to a complaint is "did you ask them to fix it?" When your question should be "why was this served in the...

All these great reviews are from when they were good. The quality here has gone down tremendously! I ordered the banana pudding in a small cup... It was so small I thought it was a SAMPLE, it cost me almost $4 for the amount of ice cream I could scoop out of my own pint with a spoon!

To add insult to injury the ice cream literally had one cookie in it. I didn't go back for weeks, figured I'd give them another chance. Bad idea. 2 scoops barely added to 1 and again the cookies and cream basically had no cookies! I'd say the equivalent of 1 oreo cookie, that is ridiculous! I don't know if they think people are stupid or what but this place will be out of business in no time with its shady practices!...