Burger King — Restaurant in Auburn

I had a very unprofessional and frustrating experience at this Burger King location tonight. I accepted an Uber Eats order at 11:00 PM and arrived at the restaurant at approximately 11:11 PM. Online, this location is listed as being open until 12:00 AM, so I expected to be able to complete the pickup. Especially because it’s the weekend and fast food restaurants are typically open a bit later.

When I arrived, sitting in the drive thru, employees, including the manager were loudly yelling to everyone in the drive-thru, myself included, that the store was closed. I asked the manager specifically if they had made an Uber Eats order, and she said rudely no. I found this strange because the order had already been placed through the app more than 10 minutes earlier, and it should have been prepared.

Since Uber Eats requires proof that a restaurant is closed in order to cancel an order, I pulled up to the window to take a picture for documentation. The manager, I assume (African American, wearing glasses) came to the window waving her hand dismissively, telling me to go. I politely explained that I needed to take a picture to show Uber Eats the store was closed. Instead of cooperating, she told me it didn’t matter because the time is not on the drive thru window, and I let her know Uber Eats still needs to see the store is closed someway so I still need to take a picture of the window, she laughed, and then closed the window.

This type of behavior is extremely unprofessional. As a delivery driver, I rely on accurate hours and respectful communication in order to do my job and serve customers. Closing early and being rude about it, refusing to acknowledge confirmed orders, and treating drivers in a dismissive way is unacceptable.

I really hope cooperation takes a look into this and change how things are being operated here.

August 23,...

Never do mobile order!!!!!! All Services were terrible, and I can tell it was the worst BurgerKing service experience ever! Even the manager, Angela, told me if someone took my food I had ordered, that was my fault. She said the mobile stuffs are not their business, so they can’t take care of my issue. She also picked at everything I said and blamed me why I did online order and sat and waited at play-ground. The worst explanation was they can’t check the name of the order. If the food for Angela is on pick-up station and they call the name, they give it any one of Angelas. If wrong, another Angela picked the food, it is not their problem or mistake. The manager said that was my problem or mistake! What a ridiculous situation. It was not the first time I complained that I did not receive the food. It also happened when I had ordered the food in person, too. Is it the online order? I don’t think so. I strongly want to say their service is not professional. Bad. Worst. I am not easily upset, but I should share this bad experience with other customers for their service correction and...

My partner and I entered the dining room, not knowing it was closed; there were two customers inside and no sign saying the unlocked dining room was closed. An employee at the counter announced to us in a very rude tone that the dining room was closed and that the drive-thru was our only option. We politely agreed to exit the dining room and go through the drive-thru.

The employee must have misheard us because she said, "Yeah, WHATEVER!" as we made to leave. I stopped, dumbfounded and said, "What was that about?" My partner politely repeated that we had already ordered, and the employee suddenly changed her tone. She asked me the name for our order, as though my partner had somehow offended her. We received our food, then we left feeling terrible about how we had been treated. My chicken sandwich was okay, but the fries were...