Starbucks — Restaurant in Auburn

I ordered a sandwich and a drink. I went to the bathroom. There was a large pile of crumpled up toilet paper in the corner. There were other things on the floor. An empty packet of something. A tag from another thing. Obviously not cleaned in awhile. There were people gathered waiting for their food. I then waited 20 minutes. I checked the food waiting for pick up. Mine was there. Placed while I was in the bathroom maybe? It was cold and dry with no drink to wash it down. I waited Another 20 + minutes. People got their drinks one at a time. Several people had to ask if they were still working on their order because something was missing. Every time they handed a drink to a customer they said "sorry for the wait" and walked away. People literally waited for more than an hour. Finally a young person called my name holding part of my drink in their hand. They ran out of one significant ingredient. They offer to improvise. I said yes because I felt bad because I knew she was trying. And I had waited so long with nothing to drink to wash the sandwich down with. I already knew that ingredient was important to me and I was not going to like it. Or the drink without it. I tried to offer to them they might want to wait to heat food until drinks are near being done, otherwise it's cold. They tell me each station is different so no one at one station knows what the other is doing. And that station also has to handle the drive thru so they get backed up. I suggest they might need to find a way to coordinate because otherwise it is pointless to heat up food that is then served cold again. THEN, I am told that it is not helpful to them to hear complaints because they are already stressed out. I was not complaining. Iwas very respectful. I was giving constructive feedback because I thought they cared about customer experience. I was told it was not feedback. It was just my opinion. At which point I have my drink back. It wasn't what I ordered without the missing ingredient. Though they tried to improvise with something "that tasted the same". NOT!!! I had not drunk any. I was not offered a refund. They were glad I was leaving. I've been going there for 11 years. There have been times when they have stopped selling my drink and I've adapted. (More recently they stopped selling java chip frappacinos. You have to ask them to add java chips to amocha frap and pay 70 cents extra. They did not do that with other specialty fraps such as cookie crumble. ) Over the last two years they having increasingly gotten slower and slower. The entire store is more unkempt. Tables are always dirty. Like most places in Lewiston/Auburn lately the staff are younger with no ability to think beyond the moment. Beyond the scripted job they are doing. No longer able to think about the impact on the customer. It doesn't matter you are serving cold hot food with no drinks because you did your job and heated it up. They also do not want to know. They come to get paid for their time. Period. The fact starbucks is overpriced because it is supposed to be presented in a way that provides something better is wasted on them. The fact that customers provide the money that pays them seems to be lost in them too. The idea that feedback helps maintain quality and should be welcomed is gone in this area of the state. I was in the store total for 1 hour 10 minutes. I ate a cold sandwich. I returned a drink that was not what I paid for. Despite their reaction to feedback I was not being rude until I was treated like a nuisance for it. Consider the almost $8.00 for the drink i did not take my parting gift. Ashley has worked there for years a left over from a better era. She was not there when all this happened. She...

The staff were rude and were not very nice about the man in front of me that got out of his car in the drive thru to pick up a large DD cup that the driver in front of him had tossed out of his window. When the car in front of me asked the staff to throw it away, they refused but thanked him for picking it up. I get that. What I don't get is why 3 female staff members had to have a caddy festival over it. They could have given him a bag to put it in until he got home since he had a dog in the car. Instead they waited for the guy to pull away and trash him. I usually tip VERY well for their coffee and service but not today. The only thing those girls got from me were words of dismay being "behind the back" caddy about the nice guy. She may have thanked him for picking up the trash, but as my husband and I pulled up to the window, we could hear the caddy girls talk about the nice guy like he was a freak. Their voices ccaried through the open window. How about a trash can near the drive thru window as other coffee places offer? I won't be back to this starbucks... it is not a friendly or...

I typically order my drinks from the Starbucks in Augusta close to where I live. I hesitate to order from any other store in Maine because they always mess up the order. The one in Auburn is especially bad because not only do they mess up the order but the people inside the store have wicked attitude. I was just told that the green tea matcha drink that I got without ice couldn't be made without it being clumpy because there's no ice yet the store in Augusta does it almost everyday with no problem. Which tells me that the problem isn't my order it's the people working at the store. And typically they just mess up my order. Almost every time I've come here in the last month I ordered this drink with no ice and I get up to the drive-thru window after waiting 20 minutes and it's got ice in it. I can't wait another 20 minutes in the drive-thru line so I just have to take it even though it says right on the label no ice. Don't go to this Starbucks go to Dunkin donuts instead. Go anywhere...