Waffle House — Restaurant in Auburn

They are open 24/7 which is nice except they only do takeout on Friday/Saturday nights as of recently. I normally only go later at night and the staff are very friendly. They take care to memorize peoples' names and their orders while creating a homely environment. The one time I went during the day shift it wasn't as pleasant of an experience but they might have had an off day.

My only issue is a general lack of consistency. Depending on which night/time I go and which set of servers/cooks are on staff, the meal can range in its quality. There is one set of people where my order is flawless every time, including specific preferences and service. With another set of people my waffle is usually half cooked and the bacon is slightly overcooked and tangled in a pile instead of grilled alongside each other. With a different set of people I had to wait an hour before being served and it was not a busy night. Again though, the night shift has never been anything short of incredibly friendly.

This isn't enough to ruin the experience, its just strange that management doesn't do occasional inspections to make sure the quality is consistent because its almost worth memorizing the shifts to grantee your meal will be great. Also, to give the staff credit, it seems like most nights they are usually understaffed and that likely puts more stress on the workers. I think most nights they literally only have 2-3 people on shift, and there are four different positions listed on their website so I think most staff have to double up their...

I usually don’t leave reviews, but my recent experience at this Waffle House was too disappointing not to share…

Our server, Janet, was incredibly inattentive from the start. She didn’t offer to refill our drinks, never brought us straws, and overall seemed more interested in her phone than her customers. Throughout our meal, she walked around the restaurant with her phone on speaker, having conversations. Then proceeded to chat with coworkers about how she’s better than another employee and why she shouldn’t be fired. Totally inappropriate and uncomfortable to hear while trying to eat.

Despite the lackluster service, I still left a cash tip on the table and paid the check. When I didn’t add a tip to the receipt, Janet loudly complained to the entire restaurant that I didn’t tip, which was not only rude but completely untrue and unnecessary.

Even for Waffle House I expected better service when dining out - I will not be going back to...

What's a shame is this waffle house. I HAVE NEVER BEEN TO A WORST ESTABLISHMENT. The food was cold and nasty the tables were dirty with no one in the establishment. They refused to call the manager for us to talk to him I asked for contact for Amber and they refused to provide like I could not get it. They set their own rules telling u that u can't take any of ur food to go. The cook walked with food on spatula around the other cook to plate (unsanitary definitely a violation) the blond headed server then decides to debate the service that we questioned (unprofessional) she ate the entire time we was in there with her hands while serving or lack of service shall I say. The cooks complained and refused to even accommodate small request (like chop meat on grill) never been more disappointed in service at a waffle house...