Outback Steakhouse — Restaurant in Augusta

Service slow. Lots of problems with other customers too. Steak was FATTY AND BLAND was not good at all. Got our food but no silver wear for 10min had to ask another waiter. Bake potato goodish. Very disappointed. Bad birthday dinner. LONGHORNS IN GROVETOWN WAYYYYYY better. WILL not be ordering or eating here again. Pic of steak that's left is 80% fat. Thin steak, plate thicker than steak. FAT NO ON STEAK. BLAH........

Adding to this list. Took 20mins to get table clear so we can have desert. BUT meal so bad we are skipping it. Asked for manager still waiting .....waiting.....waiting....after leaving here I am going to wendys to get a hamburger because I'm not full.

UPDATE: MANGER CAME OVER AND UNDERSTOOD AND I EXPLAINED OTHERS HAD SAME ISSUE. SHE IS PAYING FOR MY STEAK . I TOLD HER I DONT WANT ANYTHING FREE SHE SAID SHE WILL PAY FOR STEAK EVEN TOLD HER I WOULD PAY HALF. SHE SAID NO. THIS WAS EMBARRASSING TO ME BECAUSE I DONT WANT THEM TO THINK I WANT SOMETHING FREE.

UPDATE: 8/21/21 WE WERE INVITED BACK TO OUTBACK BY THE OWNER ON THINGS WOULD CHANGE. DROVE INTO PARKING LOT WALKING UP TO THE DOOR. AN ANGRY COUPLE CAME AND WE GOT INTO CONVERSATION. THERE FOOD WAS HORRIBLE RUDE STAFF COLD MEAL FOR ONE. DRINKS BAD. SAID PLACE SMELLED OF SOUR BEER. WAITRESS HAIR BRUSHED HIS FOOD ON THE PLATE BECAUSE IT WAS SO LONG. CONVERSATION END. BEFORE WE COULD EVEN TAKE 2 STEPS FORWARD 3 PEOPLE WALKED OUT ANGRY I STOPPED THEM TO TALK SAID I SAID ARE YOU WITH THE COUPLE THAT JUST LEFT ANGRY THEY ALL SAID NO I ASKED WHAT WAS THE ISSUE STEAK WAS THE WORST EVER HAD ASPARAGUS COLD STAFF RUDE. TOOK WAY TO LONG TO GET ANYTHING THEY ASKED.FOR BOTH COUPLES SAID NEVER AGAIN THERE CALLING OUT BACK HEADQUARTER BECAUSE THEY (FILMED HALF THERE ISSUES) SAID MANAGEMENT DONT GIVE A FLIP. WE END OF.STORY IS WE NEVER WENT IN TO EAT WE TURNED AROUND AND WENT TO (LONG HORNS ) IN GROVETOWN. GUESS WHAT? STEAK WAS EXCELLENT BEER WAS GOOD AND NO ISSUES AT ALL. OUTBACK ON WASHINGTON RD GONNA CLOSE THERE DOORS SOON IF OWNER DOES NOT SHAPE UP. NOT LATER NOT ASAP. NOW.

TO ADD TO THIS: OUR LONGHORNS WAITRESS QUIT OUTBACK NOT LONG AGO AND NOW WORKS AT LONGHORNS. NICE WAITRESS WORKS HARD. JESSICA

NEVER EVER RETURNED TO...

As Expected – Disappointing Once Again

Our first visit to this restaurant in June 2012 left us highly disappointed. We decided to give it another try in February 2025, only to find that nothing had changed.

Upon arriving at 5:42 PM, we were seated immediately. The restaurant wasn’t particularly busy—a red flag for a Friday night.

We started with the Blooming Onion, naturally.

Both of us opted for the 3-Course Combo. My wife ordered Coconut Shrimp, a Baked Potato, a Salad, and for dessert, Chocolate Thunder from Down Under. I chose the Blooming Burger, Aussie Fries, French Onion Soup, and Raspberry Cheesecake.

Then, the waiting began.

After a long delay, my wife asked if our appetizer would arrive before our entrées. The server assured us it would. So, we waited. And waited. And waited some more. Finally, about 30 minutes after ordering, the Blooming Onion arrived—overcooked, slightly burnt, but still edible.

Then, more waiting.

Our entrées arrived before the soup and salad, which we had to ask for separately. It seemed like they had been forgotten. The salad, which my wife had wanted with dressing on the side, arrived fully dressed with no option given. She didn’t even touch it. The French Onion Soup tasted like it came straight from a can—metallic and unappetizing.

Then came the check and to-go boxes—but no desserts. After asking about them, the server went to check, and we waited yet again. Eventually, the desserts arrived. Mine was correct and acceptable, but my wife’s was wrong. More waiting. When hers finally showed up, she barely ate any, as we were beyond ready to leave. We were finally cashed out at 7:12PM.

It’ll likely be another 13 years before we return—either to this location or any Outback Steakhouse. The food was passable at best, but the service...

OMG, first off I believe Sunday is not the day to visit this Outback. After a two hour tour de wait we finally made it out. The food was over salted, portions seemed small, I mean the waitress offered to bring us another blooming onion after she set the first one down and was like “that’s not the normal onion size”. Kids burger buns were hard, my Philly cheese was small, the cup of au jus was even smaller (have you tried to dip into a thimble size bowl?) Only half the building had people in it and it seemed like the table behind us ordered the whole menu for 4 people and still got their food faster than our table who btw sat down about 30 mins before them. It literally turned into a dining nightmare. No coffee, no prime rib til after 130, which with our arrival at noon might be understandable, but after an hour and a half wait later I guess we could have gotten the prime rib. The only saving grace was the waitress, but even she was frustrated with the back of the house. I have no intention of going back and if by some chance had to go it definitely would not be on a Sunday. Fans plugged in all over the floors for some reason, I’m just frustrated over a place that is normally decent and then you get this experience. If this was a 4.8 place I’d understand an off day, at 4.2 they need to shape up or they aren’t going to be there for a whole lot longer.

Feedback: Change your vendor, talk to your cooks about salting the food. Fix the machines, don’t have off the shelf fans blowing in the corners. Don’t serve something if you don’t have the ingredients to make it. Plate your dishes differently, don’t be afraid to serve food in larger portions. Make sure you staff Sundays just like the rest...