Dunkin' — Restaurant in Aurora Township

I just want to share with all of you the very disrespectful and rude experience I went through today. I was at the drive thru and for some reason I said out loud “ Can I have a Venti Iced Coffee” and the girl at the other side said “We don’t have Venti here this ain’t Starbucks” in a rude tone. And I said “Did I say Venti, I’m sorry my bad. Can I have a large Iced coffee” I could hear several voices speaking through the drive thru speaker and the same voice said “No you can go to Starbucks, we’re better than them.”

I sat there for 5 seconds trying to process what I just heard and sped off. Trying to keep my composure and not tell off the drive thru person as I could see they were starring out of the window laughing. If i didn’t have my 8 month old baby with me, I would have told them off.

How about instead of playing with sarcasm, you treat your customers with respect, instead of giving snarky responses. Will not be returning, and I will be telling all my friends and family not to come here. And if you’re reading this, I would avoid this location at all costs.

Maybe I will stick with...

Avoid this location at all costs. No customer services skills whatsoever. I ordered a drink on the app for pickup. When I arrived, I was told they didn't have the ingredients. Obviously issues arise and not a huge deal it's only a coffee drink after all. It is what happened next that leads me to leave the 1 star review. I simply asked for a refund (as they didn't have what I ordered) and they said that it isn't possible. I'm sorry what?! You took my money and now can't refund it after you don't have what I paid for. That makes no sense. The manager (who store staff called) also refused to initiate a refund and requested me come back to the store the next day if I wanted to speak with him. Why would I take time out of my schedule to drive back to the store? I asked for his name and information to speak directly to him and he refused...

food was good service was really bad and racist. it was a Sunday in the morning guy in the window was being rude I told them while ordering to add an extra coffee and when I got to the window and got my order I was missing my drink and I told him to add it he said no because there was more cars waiting and they ordered before I did which doesn't make sense if I was there first ( customer is always right ) I understand it was stressful there's no reason to treAT me like that we are all human and we all get stressed If he can't handle his work he shouldn't work there or be at the window at all I know how it feels because I used to work at dunkin and at restaurants wouldn't recommend the way he...