Borealis — Restaurant in Aurora

Ya' wonder if they want to actually make sales ??...

First, I will say, the food is quite good. Dined here three evenings, and was pleased with the preparation and flavors provided through a number of dishes (my mother, who joined me for two dinners, was also thrilled with her plates). So BRAVO to the kitchen!!

Atmosphere is pleasant, clean, and open. Well on par with what you'd expect for a Hyatt Regency in-house restaurant. Albeit, here is where the challenges begin...

If leadership is going to assume that customers are going to automatically interpret an un-indicated (no signage) demarcation line as where service STOPS, then they need to revisit the drawing board. Based on layout of their "lounge type" area, within direct eyeshot of the bar itself (and couches maybe 20 feet away, max), it's NOT unprecedented that a customer might sit down on the couch (directly behind a sign that says "Please Seat Yourself") and feel certain they will receive service within a few minutes - at most.

Well, not in my case... Took over twelve minutes for an employee (of which there were five, and not remotely over-busy) to even acknowledge my presence on said couch; and that, only when I made eye contact and spoke up.

Here in lies the question... Do they even THINK to engage with a 'potential' customer and make a sale?

And now here's the WORST PART... When I brought this up to two employees (admittedly the first of which I was visibly upset), they only offered EXCUSES (you just DON'T do that in hospitality). It took a journey before I even received an apology, and that only after the wait person said: "What do you want from me? An apology?" Direct note to this individual: Saying "Absolutely", over and over again, does not make up for poor, foot-dragging, service. A person I tipped well the two nights prior, no less.

I have to further laugh at another one of the excuses I received... "Well those tables aren't set.", and then it was explained to me that this is why I should have not been under the impression I would receive service there. Wow, the team here must not get out much. Y'all never seen a bar/lounge area that only sets tops when a customer has indicated they would like to eat there (or, ever better, when the staff 'proactively' asks the would-be customer how they might be able to help them - Gosh forbid).

So... Bottom line... Great food, pleasant atmosphere, but leadership needs to up the training, encourage staff to actively 'raise the bar' on service (see what I did there? ;o) and empower their staff to do better than the 'bare minimum'. Not to mention... Never make 'excuses' when a customer has been ill served.

Some background: I come from years of hospitality (many of which with Hyatt Hotels no-less) and retail customer service - where the customer was always top priority. So I know bad service when I see it happening to others; and, particularly, when I experience it first hand. When it comes to bad service, to a paying customer, there is...

I recently stay at the Hyatt Regency Aurora-Denver and had dinner at Borealis Restaurant & Bar just off the main lobby.

The experience was very positive. I started with the blackened snapper, but while it didn’t quite hit the mark as it was a touch overcooked for my taste, the sides more than made up for it.

The brussels sprouts were roasted to perfection, with a caramelized edge that brought out their natural sweetness, and the grits were luxuriously creamy, offering a comforting contrast to the bold seasoning of the fish.

I also tried their green chili stew, and I have to say it was a standout. Rich, flavorful, and layered with just the right amount of heat and depth. As someone who holds New Mexico’s green chili in high regard (and rightfully so), I was pleasantly surprised to find this version holding its own. It’s not easy to impress in that category, but Borealis came close to the crown.

The real highlight of the evening, though, was the bartender (his name escapes me). He was attentive, personable, and genuinely enthusiastic about the menu and eager to offer recommendations on both food and drinks without a hint of pretension. That kind of hospitality elevates the entire experience and makes you feel like more than just a guest passing through.

If you’re in Aurora and looking for a spot that blends hotel polish with local warmth, Borealis is worth a visit, especially if you’re craving standout sides, bold flavors, and stellar service.

AND the hotel was absolutely outstanding with exceptional housekeepers, who always go unappreciated!

“A thoughtful tip for your housekeepers is a meaningful way to show appreciation for their hard work in keeping your space clean, comfortable, and welcoming. Their behind-the-scenes efforts make your stay feel like home, recognizing that goes a long way.”

See my review of the Hyatt Regency...

Borealis is a remarkable dining experience that leaves a lasting impression. From the moment you step foot into the restaurant, the ambiance envelops you in a warm and inviting atmosphere. The sleek and modern decor, combined with tasteful lighting, creates a serene setting perfect for a memorable evening.

The food at Borealis is simply outstanding. Every dish is a work of art, masterfully prepared with the finest ingredients. The menu offers a delightful fusion of flavors, blending traditional and innovative culinary techniques. Whether you're a fan of seafood, meats, or vegetarian delights, Borealis caters to every palate with a diverse range of options.

What truly sets Borealis apart is their exceptional service. The staff is attentive, knowledgeable, and passionate about providing an unforgettable dining experience. From the moment you are seated until the last bite, their impeccable service ensures that every need is met with a smile.

Borealis is not just a place to eat; it's an experience to savor. Whether you're celebrating a special occasion or looking for an extraordinary culinary adventure, Borealis exceeds expectations on every level. The combination of exquisite food, impeccable service, and captivating ambiance make it a must-visit destination for food enthusiasts and those seeking an extraordinary...