Coco Loco Smoothies Juices & Eats — Restaurant in Aurora

Sometimes, we have to make ethical decisions in life. Should I continue buying the beloved sugarcane juice here despite some negative experiences with the staff?

I've been here about ten times and interacted with three people at the counter. My interaction with the male owner was brief but very pleasant. He seemed down to earth and proud of his business.

Customer service is a tremendously tough business, which requires people with high CQ's (cultural intelligence) and EQ's (emotional intelligence) in order to thrive and provide a positive experience. Considering we are human, it is understandable if one has a "bad day" or makes mistakes from time to time.

The female owner is not the meanest nor nicest lady. I know she is capable of being nice as she was very chummy with a particular Anglo-Saxon man that just got married upon one visit. Her and I were able to transcend our personal views and emotions in order to do business on my previous visits. She allowed me to sample the sugarcane juice before my purchases since I was willing to order a half gallon at times. Furthermore, since batches of cane have different tastes or can spoil, it is logical to provide a small sample. I did receive one drink that was spoiled, but all the others were delicious. When it was great, I ordered more.

My intention is to not deceive the business for a small sample, which is the vibe I received from the woman there on 04/19/2024. She told me in a very condescending manner, "We don't provide samples for sugarcane juice." As a result, I deescalated and did not even mention that her refusal contradicted my previous experiences with her boss. My silence somehow made her repeat herself and then emphasize that the they have no control over the batches, which made the situation more awkward. I still purchased a small cup and told her that I would take a chance and that was the very reason I requested a sample. I would recommend that Jose or the female owner address their policy on this aspect of their service in order to remain consistent. I also recommend the following:

1.) Do not assume all customers are alike. Some brothers (like myself from the Bronx) do not expect you to be super "California Chippy" nor like a valley girl, but I also don't expect you to act like a cold, distant, and sour human.

2.) Communicate/teach the small but significant aspects of customer service to all employees.

3.) Do not let profit reign supreme over human dignity, communication, and basic kindness.

4.) Be nice to me when or if I return. I am willing to purchase up to 2 gallons a month plus additional items. That is, I am willing to invest approximately $70 per month or around $840+ for the year. What's more important to me? Your cane juice or your service?

Kind regards, A...

I have had a garbage bag experience with this person so many times I literally can’t even count and it is disappointing.

I have been a patron of this business for several years— an innumerable amount of times. And although the product is great, one of the women that works the front, quite frankly is both incredibly rude and unwelcoming. She has done this to me several times over the past year. I have witnessed her do it to other customers several times and because this is a family owned business, and owned by people who I assume consider themselves to be people of color—it is incredibly disappointing to have to engage with someone so derisive and unkind over a mango fruit smoothie.

There have been several times where I have walked in and she’s at the front and I’ve spoken and she has ignored me, simply asking “what can I get you?” when I get to the counter in the most annoyed monotone I’ve experience at a place of business. She has thrown cards in my direction after I’ve paid for my items and typically doesn’t even look at me. I recently asked her a question about whether or not your business still had punchcard/ since you all had your website, to which she rudely responded “you either get the rewards via the website or the punchcard not both“, but then didn’t give me the punchcard, even though I had ordered WITH HER, AT THE COUNTER, seconds before hand.

In several other instances of my attempts to speak to her, she has totally ignored me while very kindly greeting non-Black/POC customers that have walked in behind me. I have also witnessed her do this exact same thing to other customers. It really is a shame at any given time, but considering the times we are in currently, it is even more demoralizing to know that I’m having that experience with someone within my physical locale. Especially as a patron to your business. For several months, I would literally leave if I pulled up and she was there.

I want to make it clear that I am not asking for special treatment. I’m requesting for common decency, good customer service. And the hope is that I can enjoy something as simple as a fruit smoothie without being disrespected, condescended, and targeted. Although I likely will not return, I hope that you all take these words into consideration and develop a strategy of how to implement basic common decency and kindness when approaching your...

STOP PLEASE READ this message before you come here!!!!! I come here all the time. Don’t get me wrong The food and smoothies are great. HOWEVER The customer service Truly SUCKS They’re not welcoming at all They always look like they have an attitude and they never smile. They’re not the least bit customer friendly Both of the ladies that work at the counter are extremely Rude. With a capital R.. I gave it another chance after they were rude the first few time….  But this time was even worse!!! She threw both of my cards back at me literally. My debit card and the punch card

For me to be a regular you would think that you would be greeted with a smile every once in a while, but never to this day has it happened… I left a similar review on the website the first time they were rude. Well I shouldn’t say the first time because they’re rude all the time, but the first time that I had had enough I left a review. but this is ridiculous. Customer service is everything and the ladies working here are not customer friendly at all. I asked who was the manger and she didn’t say a word just handed me a card I sent an email to the manager Jose Ramirez With no response!!!!! So here i am posting ANOTHER REVIEW Please note I’m not the type of person who does reviews,  if I do a review the service has to be really really bad or really really good and in this case it’s really really BAD!!! I read the other reviews and they’re all saying the same thing. The food is good, but the customer service SUCKS!!!! If you don’t want to lose customers or money you may want to think about new cashiers or give them some training In customer service and etiquettes NOBODY DESERVES TO HAVE PEOPLE WITH ATTITUDES. SERVE THEM THEIR FOOD. WHEN WE’re SPENDING our hard earned MONEY.

Just think about it, who wants that kinda energy in their food???? Truth is you’ll take the same energy home with you…. PLEASE PLEASE people protect your energy and be mindful of the energy that makes and servers...