Miller's Ale House — Restaurant in Aurora

Alright so listen, my servers name was Simon, and lemme tell you. This man is not only the best server in America, but he is also the Greatest Human Being to ever grace this rock we call a home. In 1 evening this man not only renewed my faith in humanity, but also saved my daughter from suffocating, but don't worry it doesn't stop there, no no, this man single handedly stopped a speeding car from driving straight into an orphanage (Feed My Starving Children) with his bare hands. So let me spin you this tale. I go to this Millers Ale House in the middle of some small rinckydink town called "Aurora", and at first glance I think this place is going to suck. So then were seated, and we finally meet Simon, at first glance this man is not only a chiseled piece of marble sculpted by the gods themselves, but he has a smile that will immediately make your entire life better just having experienced it. He greets us and his voice is so soothing that my daughter who hadn't stopped crying for 16 hours straight had immediately stopped upon hearing Simons angelic voice. He takes our drink orders and tells us the specials and walks off and proceeds to do server things. He then comes back to grace our presence by giving us our drinks and taking our food order, I ordered the Ribeye meal cooked medium rare with a side of fries, my wife Linzie (age 35) ordered the cajun chicken pasta, and my daughter Sophie (age 4) ordered the kids zinger meal with apple sauce. So once again Simon returns to grace our lives with his otherworldly presence, and our food. Now I'm not giving any credit to the kitchen for the food that was brought to us. I know that Simon single handedly cooked this food for us. The food is wonderful because it was sprinkled with a dash of Simons beautiful personality. So unfortunately Simon could not stay with us for the meal, otherwise this next part would not have happened.... So were enjoying our meal, when suddenly my daughter started choking on a piece of chicken. Now at the time of this occurrence Simon was dealing with other tables, but with his otherworldly abilities such as "spidey-senses" he sensed something was wrong and leaped into action. He quickly started preforming the Heimlich on my daughter, and quickly was able to rectify the situation. To thank Simon for his heroic actions, I offered to help him in any way he needed. He told me that he volunteers at this orphanage for underappreciated children and they needed an extra set of hands. So I offer my help the following day. As I'm driving up to the orphanage front entrance my brake line snaps and my gas pedal gets floored. Me in a full panic I freeze and don't know what to do. So while I'm traveling at 105 MPH straight at the orphanage, Simons spidey-sense kicks in and he rushes to the front door. Upon him stepping outside he sees my car rushing at the building he leaps in front of my car, and catches it, while the momentum shifts into his body, he uses his Greek God like muscles to lift my car into the air until the tires stopped, and he then put me and my vehicle safely on the ground. This man is not only the greatest human being but he is an ABSOLUTE GIFT to mankind. I am but a mere mortal but I thank the heavens every day I was blessed...

I visited this location after having great experiences in both Orland and North Riverside. Unfortunately, this location was a huge disappointment. I’d read reviews prior to visiting that were mixed,however,one review ended up capturing my experience exactly. We entered and were greeted and seated quickly. Our server was nice and professional. I ordered the Cajun chicken pasta which I'd recently had a week prior in North Riverside and LOVED! Upon receiving my meal,the sauce appeared different in color and the serving was far smaller in size. Upon tasting it,the taste was completely different from the last time,like a different entree. It wasn’t Cajun/spicy at all and the chicken appeared seasoned but it wasn’t at all. I advised the server of the difference from their location to North Riverside sharing that I did not want the meal. Instead,I ordered the Caesar salad and upon arrival,noticed the lettuce was wilted and browning. I waited a bit for the server to return this time,not sure where she’d gone but I ended up having to go request new silverware as she’d taken the first set when hauling away the Cajun pasta dish. When she did return,I asked if the salad was made fresh and she stated they are made but then sit for some time,I’m not even sure she answered the question with that response but again,she was nice and it wasn’t her fault the food was not up to par. I showed her the salad and asked that she sends a manager to the table(when taking the pasta away earlier,she mentioned that her manager “may stop by “ due to me not wanting the meal but he never did but at this point,I wanted to share my concerns. A gentleman approached asking what my concerns were,I shared and he responded “Thanks for the feedback” and walked off. I was floored. As my son finished his meal(with me sneaking bites since both my orders were horrible) the server brought over a pint of ice cream on the house for our trouble which was nice I guess. A little while later,another gentleman approached advising he was aware of the issues I shared and asked if I’d already paid my bill. I presume he knew the answer to the question asked but I answered anyway stating I had. He then apologized and told me he worked at the other location sharing that the cook there was heavy on seasoning but stated he liked it so it never presented a problem. I think this was his explanation for why the meal tasted so differently. He then asked if anything was done for me. I advised we were given free ice cream and he said, “Good,okay thanks” and left. I’ll just say, do better Aurora…you leave a lot to be desired when it comes to service,manager competency, and of...

We came in for my dad’s birthday and we had a bad experience with our waiter, Nikko. First off, we ordered a pitcher of Sangria and he asked us to see our IDs, which he happily complied but he turned to my dad and RUDELY said “I don’t need to see yours”. Then, we placed an order of mozzarella sticks. Our waiter later came to our table and said they were out of mozzarella sticks. We say ok, order our entrees and move on with our meal. Now about 30 minutes after we tried ordering our mozzarella sticks, a woman and her daughter were sat in the booth behind us and ordered some mozzarella sticks. We called our waiter over and asked “oh, not to be a bother but we heard them order mozzarella sticks. do you guys actually have some” and he blatantly said “no, they didn’t order any” which was a huge lie. I turned to the booth behind us and asked the woman if they ordered mozzarella sticks and she said “yes, we did order”. We found that odd but didn’t say anything else to the customer. We finished up our meals and sangria, and we saw one of the servers hand off mozzarella sticks to the booth behind us and very loudly made up a story of how they “quickly sent someone to one of their other stores to pick up mozzarella sticks”. Now, I’ve worked in the industry and there’s no way they would have sent someone to pick up MOZZARELLA sticks during peak dinner rush. Plus, it would’ve taken them 40+ minutes to send someone to the nearest location and back + to heat them up. Now, I know it’s “just” mozzarella sticks but we didn’t appreciate the rudeness of our server and the blatant lies he told to our face. Terrible customer service and wouldn’t recommend this location. We didn’t even get to enjoy any dessert for my...