Senor Ric's Mexican Restaurant — Restaurant in Aurora

Came to this restaurant on Saturday and received our chips and salsa. We found that the chips were just crumbs so we asked for some more chips as these were all broken up and the young girl who asked if we wanted more chips, somehow took offense to us asking for more complete chips and stormed off ignoring our additional questions. When she returned she threw the salsa and ships down spilling everywhere including the top of the salt shaker. I asked to talk to the manager and when he came by the table he only offered excuses as to why her attitude was so bad going as far as to tell us her, "life was not going good and she just found out she was pregnant" he also explained that she has been having attitude problems and he was, "just about to send her home". First of all, the manager was full of excuses rather than addressing the girl who, by the way continued to work, and there was no indications of sending her anywhere. An employees bad day is not a customer's problem, but quickly becomes one when they acts with immaturity. A manager's place is NOT to tell a customer why an employee is acting a certain way, as an excuse, only that he is addressing the situation and make is better for the customer. The manager has no business sharing personal information of any of their employees, especially medical information. The manger mentioned she is having attitude problems, well maybe she should go home or take a required break to get her back on track. After reading another review from Shyla S on 1/12 it seems the attitude problems at this place is a common problem fostered by the management. While the management did not accomplish to display that the the ability to lead nor direct their people and provide a good customer experience, they did accomplished to show us that they will divulge their employees personal and medical situations and they accomplished to lose a customer who will make sure everyone I know knows this and...

First time trying this place, but since moving to aurora wanted to see how it was. When we first got there the owner seated us at a table . I then asked if we could sit at a booth. The owner looked as if my request irritated him. He sat us at a booth though. Ordered iced tea and my husband's lemon was moldy and old. We ordered from the combination section. Choose three items for $17.99? I choose bean burrito chile relleno and bean tostada. It also came with rice and beans . After ordering it I was notified that smothering the burrito and relleno would cost an extra $1.49. Never heard of a restaurant doing that . I could have feed 5 people the same thing I got for the price of one plate of food . When the food came out it was prepared with can foods and microwaved . Canned beans the Chile tasted like stokes pork Chile from the can . The cheese from the relleno was sour and the tostada was placed on the same plate on top of the Chile so it was soggy. Took like maybe 5 bites of the food but just couldn't stomach it . My husband then asked for the owner he came out and was already irritated. My husband told him the food was not eatable . The owner was rude right away and my husband then got rude back . The owner stated that we would have to pay for half of the meal since we have already taken bites. My husband was not happy about that . In the end I paid for half of the meal and left a 5 dollar tip I felt bad for the waitress. I will never go back to that place! It's just as bad as cash bonita ! "As a response to the owner. We have never been there you must be mistaking us for someone else. I gave an honest review! Sounds like because you've mistaken us for someone else you must get that same reaction about your food often. You can't honestly say you would eat the food in your own restaurant. Do not worry we will never step foot in your...

My family and I have been coming to this restaurant since I was 10, I am now 40.... so many, many, many years! We have always had amazing experiences and service! The two stars are definitely NOT for the food...this past weekend, (I am hoping it was a off day) the vibe was uncomfortable and not the atmosphere in the past years. The male manager was pretty rude to me and another group of gals that came in after us. For the most part the bar has been open setting, I totally understand if COVD has changed that, but we came last year and it was open setting. If that is something they have changed then I suggest putting a sign at the bar entrance asking people to wait to be seated. But instead the manager and staff chase people out asking they "check" in first. Out waiter was great and the food, as always is delicious. But they have also changed out all the tables to round tables and not square tables. They are uncomfortable to sit at and enjoy your company and food. They are small tables, so good luck it you are a party of more then 2. Again, the vibe and atmosphere have really changed and its a real bummer because this used to be the "go to" restaurant for me and my family. Fingers crossed things go back to what it used to be and the male manager was just...