Burlington — Local services in Aurora

The new remodel is looking great so far and was much needed, so for this, I give this location one star. However this location loses four stars for many issues:

I cannot stress this enough: MORE CASHIERS ARE NEEDED. Having only THREE cashiers on average is diabolical. To potential customers who may read this, if shopping at this location, empty out about 30 mins to an hour of your shopping time for checkout as the lines get extremely long and typically wrap around the checkout area.

I can only count on one hand how many times I've had a rude cashier (that's how rare it is), however on my very last visit, while cashiers were extremely pleasant, you could definitely tell that they were extremely burnt out. And seeing how this is something that's only going to get worse as the holiday season gets into full swing, get more people up front NOW to share the workload, even if supervisors/managers have to stop what they're doing to get involved. I'm sure that Burlington is a company that values teamwork among their employees too so it was really disheartening to see that when I completed my last visit on a weekday in the middle of the day, and I did not see a single supervisor on the floor assisting with ANYTHING whether it be stocking, go-backs, or cashiering.

Due to the remodel, a huge chunk of merchandise that I typically buy at this location is not available and hasn't been for the last five visits, however when I have ask various employees about the inventory, no one could give me a clear answer as to whether or not merchandise is just not able to be put on the floor right now due to the remodeling, or if this merchandise has been permanently axed from the store due to the new plans for the store layout.

Merchandise aisles, especially clothing is extremely cramped, and so much so that in several aisles it was hard to move the basket through the aisle and customers were literally bumping into each other. Like it seems that in order to get the store quickly set back up, some departments were just sort of put back out onto the floor without any real organization. For example, some of the "Home" department seems split up into several sections of the back of the store. It was very confusing trying to navigate where to go for different merchandise.

Probably the most irritating is that THIS LOCATION HAS DONE AWAY WITH LAYAWAY (again, it is unclear as to whether or not this was due to the remodel and whether or not it is a permanent decision)! CUSTOMERS (like myself) WERE NOT INFORMED OF THIS AT ALL. Seriously, asset protection (AP) could at least give you a heads up upon walking in. There were a lot of pissed off customers that had to unfortunately find this out the hard way at the point of purchase. THIS WAS A HORRIBLE DECISION SO CLOSE TO THE HOLIDAYS and in an economy where a layaway is the difference between children getting something for the holidays, and children going without.

It's the blatant evidence of high theft for me. Why does AP wear bulletproof vests/chest rigs? Why does a rope need to be unhooked before I walk into the store? Why are things like reed diffusers locked in plastic anti theft boxes? Seriously, lock away cologne, electronics, and other high value items– but a reed diffuser? C'mon. That is just silly. And more seriously, why is AP walking through the store very obviously following, and on occasion LOUDLY harassing customers? In my personal experience with them, it took two members of AP and a Burlington store employee to give me a code to the restroom that I was rushed out of within 5 mins of being able to even get to the toilet. If this location needs this much "protection", it is a failure on the store's part to provide a safe and enjoyable shopping experience, period. I mean seriously, there were bags of candy with both electronic and dye pack security tags on them. CANDY! That's simply a level of insane that should not exist in customers should not feel as if they're criminals in prison just to buy a shirt.

This remodel won't save y'all if these issues...

I recently visited the Aurora BCF. I found a dress that I was looking for and when my daughter tried on the dress, what I thought were pockets were actually holes on the sides of the dress. The dress was marked at $29.99. I requested the manager Laura and she was paged over the walkie talkie...after waiting for about 10 minutes, the cashier finally went to "the back" where the manager was. They both returned and the cashier stated that "she" will only give you 10% off. I said why because it's gonna cost me more than that to repair the dress. I asked the manager Laura why not just mark it down to $19.99? She said no and I said well what are you going to do with the dress? I hope you don't put it back on the racks and try to sell it because someone may buy it not knowing there are 2 holes in it. Laura looked at me and sighed as if I was getting on her nerves and said she will write it off. I said, seriously why do that when I will purchase the dress and repair it because my daughter really likes the dress and it's for her holiday choir performance at school? Laura shook her head and walked away. Absolutely unacceptable customer service but then I remembered why I stopped shopping there....2 yrs ago I put my kids some really nice boots in layaway...when I went to pick up the layaway my items could not be found and there was no record of my layaway. I had my receipts where I made payments and my initial layaway receipt. Laura was there then and told me there was nothing she could do but give me a store credit for them "losing" my layaway...there was also an elderly grandmother there whose layaway got "lost" and she had over $1000 in Christmas items for her family...Laura was short with her too. I will not shop at this BCF again. The BCF on Parker near Arapahoe Rd is very nice and they give great customer service. Laura needs some customer training from the...

I visited your store today while shopping for an upcoming trip. I spent over two hours selecting items with a friend and picked out two pairs of jeans and a T-shirt. After trying them on in the fitting room, I made sure everything was in order and headed toward the register to pay.

On my way, a security guard stopped me and aggressively asked me to leave, saying, “We refuse your service.” When I politely asked for an explanation, I was told that a supervisor claimed I had “changed clothes.” This accusation is completely false and outrageous. To make matters worse, I could hear staff speaking on the store’s speaker system, saying things like, “I got this guy, I got him. He’s right there,” which caused everyone in the store to stare at me.

It was humiliating and deeply hurtful. One tall, Black security guard treated me like a thief in a way that was shockingly aggressive. I am a professional, honest person, and I have never experienced anything so disgusting in my life. I even considered calling the police because of how extreme and unfair the treatment was.

I’ve been a loyal customer for years, visiting your store regularly, and to be treated this way—based on what feels like an assumption about how I look—is unacceptable.

I feel devastated by this experience. I considered sharing it on social media, where I have a large following, but I wanted to address it with you first. I hope you take this issue seriously and ensure no other customer has to endure...