Starbucks — Restaurant in Aurora

Bad customer service. My wife made a mobile order and when I went to pick it up, they were getting a supply delivery with a semi truck blocking the parking lot so I drove around to the drive through window. The person working inside saw me but walked away and came back 5 minutes later but still ignored me, would not make eye contact with me and I waited another 5 minutes. athen another person cam to the window and explained to me that I needed to go to the speaker if I wanted to pick up a mobile order, of which I explained that I have never picked up a mobile order at the window and would have parked and came in if not for the delivery truck out front. Both workers were rude and unapologetic that I didn't know, I've never done that before. I hope other patrons get better service from the people who's bills we pay. On top of that my cold brew had now ice!!! Seriously...

I wanted to take a moment to commend Madison for her outstanding service at Starbucks. From the moment I walked in, she greeted me with a warm and genuine smile that immediately brightened my day. Her attention to detail and dedication to providing exceptional customer service truly stood out.

Madison was not only efficient in preparing my order but also took the time to ensure everything was exactly how I liked it. Her friendly demeanor and positive attitude created a welcoming atmosphere that made my visit truly enjoyable.

It's clear that Madison is an asset to the Starbucks team, and her hard work and excellent customer service deserve to be recognized. Thank you, Madison, for making my experience at Starbucks...

Too bad I just spent $6 for a pumpkin spice cream latte. And wait over 10 minutes for the 2 kids that apparently did not know what they where doing and had zero customer service skills tell me they do not have the sweet cream. Okay fine then give me a sub and why are you just now telling me that. There were about 5 people ahead of me and the Starbucks employees were more concerned about their private conversation than getting items out. Then the girl says we can just use whipped cream okay fine. This is the worst drink I have had it's pure syrup where you cannot even enjoy it. And every customer ahead of looked at there drink like it doesn't look right. Come on Starbucks train your people even if they are in the...