Subway — Restaurant in Aurora

10APR24 ~ This was my first visit to this Subway & it may be my worst Subway experience ever! I ordered two footlong subs, a Black Forrest Ham & a Tuna. The woman was extremely stingy with the meat. The meat on the Black Forret Ham was never more than one paper thin slice and the meat did not extent to the ends of the sub. There were two bites on each end that had no meat at all. The tuna footlong sub was just as bad, maybe worse. The diameter was so small I was sure that she had forgotten to put any tuna on it. I opened it up and could see no tuna. I had to dig through the vegetables to fine a thin smear of tuna. Normally Subway puts 4 scoops of tuna on a footlong. She could not have put more than one scoop in my footlong, and she just smeared the tuna to give a semblance of tuna. Again, there was no meat on either end. The outside two bites were meatless. That is a total of eight bites between the two subs that had no meat at all. This was my first visit to this Subway. I have never seen this woman before so there was no reason for her to be so rude & unfriendly. Her tone of voice was caustic and belittling. When I asked for a go bag, she pulled a wadded-up plastic bag out of a bag of wadded up plastic bags. It was not a Subway go bag; it was like a bog of bags to be recycled. And she wanted me to pay 11 cents for the recycled bag! Lastly, it was difficult to find a tablet to sit at that did not have bits on food on the table. Should they not clean the tables...

I’ve been a loyal Subway customer for years, but this experience was beyond unacceptable. I politely asked to have my sandwich wrapped a certain way — something I’ve requested many times at other locations with no issue. Instead, the manager at this store responded rudely, saying “we don’t wrap it that way” and even accused me of trying to “save money” by asking. Her attitude was extremely unprofessional and disrespectful.

When I calmly asked if she could call her manager, she said, “I am the manager.” I then asked if she could contact her supervisor or boss, and she flat-out refused. There was zero accountability, zero professionalism, and zero interest in resolving a very simple, polite request.

After leaving, I tried every possible way to contact Subway’s headquarters or anyone responsible — I searched for phone numbers, emails, contact forms — nothing worked. This kind of silence from a global brand is unacceptable. If there’s no way to escalate poor treatment, how can any customer feel respected or protected?

I am extremely disappointed and will never purchase from Subway again. I strongly recommend others avoid Subway too — not just because of rude local staff, but because the company offers no real way to escalate when things go wrong. If a business refuses to listen to its customers, it doesn’t...

The african american employee (manager? god I hope not...) was incredibly rude. I came in at 3:30p, finished a phone conversation, and then walked up to the counter. This employee was sitting in the dining room eating some takeout. After about 3 minutes of standing at the counter waiting to order, he finally huffed over, didn't wash his hands and made me feel like I was disturbing him, so much so that I asked, "are you guys still open?". To that question I got a grunt of a yes and that was pretty much the last time he spoke to me or even looked at me. On top of his horrendous customer service skills, my sub was made on very stale bread with hardly any veggies. I really am not that picky, but this Subway has lost my business forever. I will go to Jimmy Johns the next...