Brick’s Pub — Restaurant in Austin

So decided to give this place another try. It was pretty slow when I came in. The bartender attended to me relatively quickly and was fairly nice. I ordered a medium rare burger and had a few beers.

The good service ended when I got my food. Burger was burned, not over cooked but burned. To the point it was literally falling apart it was so dry. I was pretty obvious the lady new what was going on cause she didn't acknowledge me for the rest of the time. I had two bites and that was it. Seriously couldn't choke it down.

Never did she ask how was my food, or if I needed anything. Didnt even ask if I needed ketchup, salt, a napkin. Figure if you see someone didn't eat any of their food you would ask how it was. Not sure how you can screw up a burger order when I was the only one ordering food in the hour I was there. Well, I'm for sure telling everyone I met in my neighborhood not to go here. Two bad experiences makes a trend so gonna post this on the HOA website. To bad cause this place has...

Certainly! Here's a more professional version of your review:

I recently visited your establishment with some out-of-town friends, anticipating the exceptional service we usually receive. However, our experience this time was quite disappointing, primarily due to the attitude and lack of professionalism displayed by one of your staff members.

Over the past few weeks, this particular employee has consistently shown a poor attitude. During our visit, we encountered eye rolls when ordering a latte, inattentiveness that resulted in only one water being provided for our entire group, and overheard complaints about making a latte directed at other customers right in front of us.

Such behavior indicates a disregard for patrons who regularly support your business. I hope you can address this issue to ensure that all customers continue to receive the high standard of service that your establishment...

We stumbled across this place randomly tonight and I am impressed. I would like to mention that it kind of takes a lot for me to be happy in a restaurant. We were immediately greeted and told to sit wherever we’d like. The atmosphere is cozy and comfortable. Our server, Blake was actually phenomenal. Quick, attentive, helpful, sweet! We ordered the chips, salsa and queso to start 10/10, the bacon jam burger with onion rings AND fries (he told us we could do a spilt when he realized we couldn’t decide) 10/10 and the pork belly tacos. I personally wouldn’t order those again due to the toughness of the tortilla and meat but overall decent tacos! I asked if they had any deserts and they told me they would be launching churros next week but could make them now. WOW. Those were absolutely delicious. Filled with cream, served with a chocolate sauce and pipping hot. We will...