Donut Taco Palace II — Restaurant in Austin

The WORST customer service in Austin! I've been working the service industry in Austin for over 5 years, and I have never seen such a lack of care or concern for the customer experience. Even though the restaurant closes at 1, there's a big sign on the wall "Kitchen closes at 12:30". No big deal – except the kitchen almost always closes before noon. (3rd time in a row this has happened) Why would they have a sign that is obviously a lie? No reason, they just feel like it. Blatant lack of care or concern. Don't know who or what manages this store, yet every time I have kindly asked to speak to a manager, there is never a manager there. And they never know when he will be back, today tomorrow or the next week – "Oh, he just comes and goes as he pleases. Don't really know when he'll be in". I will NEVER be returning to this store, and neither should you come here – there are plenty of other MUCH better options in this same strip mall. Thundercloud subs (local, healthy, GREAT service) is just a few doors down. Right next to it is Independence Fine Foods – more expensive, but WAY better quality of food and WAAAAY better service. Heck, I would even recommend the Dominos in the same strip mall over Donut Taco Palace. At least they show a slight concern for customer experience. And let's be totally honest – compared to all of the other breakfast tacos in Austin, their tacos ARE NOT GOOD. Cheap, bland, and often cold (because if they ever have any tacos, they've been sitting there for who knows how many hours) I would highly recommend checking out any other local breakfast or lunch joint rather than...

I can tell you the ppl who have written reviews about the service are the type of ppl who want to ask a million questions as if they’ve never ordered tacos before and hold up the line. The staff is NOT rude and if you are clear with what you want to order your order WILL BE correct. I’ve only discovered this place less than 3 months ago and have gone at least 7-10 times and not one error in any of the items I’ve ordered. Everything is great, don’t listen to the negative reviews; those folks aren’t even commenting on the food because they know it’s amazing! One review even says someone got their order wrong every single time but yet had been going there for 6 months straight ?? …Must not have been that disappointed if they continued going back for that long. I recommend the bean and cheese taco and the nopales and egg taco. You will love anything...

Went there this morning to try something other than shipley’s donuts and the lady was nice said everything is fresh and tacos are delish HOWEVER- it doesn’t taste fresh. A fresh donut is soft and melts in your mouth these were breadish and chewy like yesterdays donuts. I tried the cinnamon rolls same- the tacos were not yummy they taste like a bad attempt at making a breakfast taco. The tortillas look white and soggy. The bean & cheese the chorizo and egg and the egg and bacon were fails. My 19 yr old didn’t even like it, we threw it all away- a wasted $20. I don’t understand all the great reviews but to each their own. Shipleys is the best we have in this area and round rock donuts is unfortunately too far. :-/ if you truly like quality...