Summer Moon Coffee — Restaurant in Austin

This is the fourth experience I’ve had at summer moon where the barista/cashier has treated me like a burden and like I’m incompetent. The pretentious attitude is genuinely so unnerving that I’m honestly never coming back here again, which frankly seems like the point they’re making. Today’s encounter was so weird that I honestly had to ask myself, did I do something to her and forgot? I worked as a server for 12 years, I know how hard it is, I know customers can suck. I approach service workers with empathy and compassion and always tip generously no matter what, because I’ve been there. so the attitude towards me is truly so confusing and unfounded. One of the girls consistently looks at me like I’m an absolute moron for my order after saying howdy and tricking me into thinking it’s going to be friendly encounter... Instead of helping I get this pretentious attitude and feeling of belittlement because the menu has quirks I’m still figuring out. Another girl won’t say a word to you when you come to the counter but stare at you and wait for you to say something. It’s as if she’s trying to convey that she doesn’t need or have to greet you, so just get to the point. This confuses me bc I don’t want to bother her if she’s thinking about another order or maybe doing the drive through. she will make snarky rude looks at her coworkers while eavesdropping on your conversations with a worker. It’s happened so many times now that it’s no longer something I’m chalking up to coincidence or a personal issue within myself. Both of these people know exactly who they are and I hope you choose kindness in the future. I started coming here recently to get out of the house while dealing with severe postpartum depression, trying to get my “normal” back. You never know what someone is going through so consider being kinder.

I’m leaving 5 stars because I do not believe it is right for customers to have the ability to destroy someone’s business on the internet. But my experience here has consistently been 1 star despite how delicious...

Updated to add: This business clearly only responds to 5 star ratings to say “thanks for five stars,” rather than actually trying to solve problems raised by their customers. What a horrible business model.

While the staff is very friendly and the coffee is excellent, I have grown tired of the continued pastry supply issues.

They are nearly always out of everything before 10am, especially on Fridays. In particular, they have a known problem of not having enough chocolate toasters. They are the flavor they get the least quantity of and are also a customer favorite, so getting one is akin to getting Eras Tour tickets. One time I was standing at the counter and ordered one while looking right at it, had it rung up, and the employee at the drive thru swooped in and took it. The counter employee didn’t even stop them or say anything about how I had just ordered that and was about to pay for it. Absolutely ridiculous. It shouldn’t be that cutthroat for a dang pastry. What kind of store manager is aware of that issue and just lets it continue? On top of that, they don’t have much (if anything) else to choose from most of the time so I just end up going hungry that day.

I have been choosing this location over the one close to my house specifically for the pastry options and now I just end up regretting that...

I’m literally a regular here, I frequent this place at least 5x a week! I love their coffee, love their customer service, and they’re usually pretty quick with orders. Lately I’ve been finding myself having to double check my order, there’s a few new people that have been rotating in the drive thru window, and I order the exact same drink each time, a 12oz. half moon, and my last few orders have came out as a SummerMoon. If you know this place then you’ll know these 2 drinks are 2 very different drinks, I order the half because it’s the perfect ratio of coffee to cream, the summer moon is just extremely sweet and extremely unpleasant even if you are a sweet coffee drinker. I can tell the difference immediately and I hate that I have been having to double check my drinks before I leave, it’s frustrating not to be able to get your exact order and instead having to walk back into the store to get the correct drink. I wish I can see some of the old workers that used to work the window, where things would be smooth. Hoping they correct...