ThunderCloud Subs — Restaurant in Austin

I usually go to this location because I've always had a positive experience there. Today, I called in for a pick-up order and upon arrival, I asked if I could have a water cup for water. (since it is hot outside) The guy that took my payment seemed cool at first until I asked for water and then rudely responded with "next time I ask you if you want a drink or not, let us know." I told him that it's just water and unprofessionally he says "yes, and we charge for that." I left the water cup on the counter and left the store. I then I called the store back asking for the name of the associate that I encountered with and the girl says that she "couldn't give me his name because she feels uncomfortable". I then asked to speak to a manager, manager gets on the line and I began explaining my perception of the situation and how it could've been handled differently. He starts to back up his associate and said that they do charge for water cups, etc. After explaining that I've never was charged for water cups for all of the times I've been coming to this location, he cut me off every time. I will no longer will be coming back to this location due to their unprofessionalism and lack of customer service. The other locations, I don't have a problem with. Also, if you hate your job, please look for a new one and learn how to treat people with respect. And it was the guy with the...

I recently visited this Austin-based sub chain to satisfy my sub cravings and ordered the Veggie Delite Sub. It included cream cheese, avocado, sprouts, tomatoes, onions, cucumbers, mushrooms, and black olives on wheat bread. Despite claims of freshly baked bread, it came from a large transparent plastic bag, which made it seem less fresh. The sandwich was served cold and not toasted, with only salt and pepper as the dressing, which made it taste somewhat bland, similar to Jimmy John’s.

I appreciated the cream cheese, but the overall flavor profile was lacking without additional dressing options. The provolone cheese added some richness, but it didn’t quite elevate the sub to the level I expected. Having been accustomed to the variety of dressings and bold flavors available at Subway, this sub felt underwhelming in comparison. It seems this place caters more to American tastes, favoring simpler, milder flavors.

While the quality of ingredients was decent, the sub didn’t stand out enough to make me want to return. I was hoping for a more flavorful and satisfying experience. Overall, I’d rate it 3.5 stars for the good ingredients but lack of flavor variety and fresh presentation. It was an okay experience, but not one I’m...

I came in a little early to my order being ready, as I was on my way to work. I notified them I was there for an online order, was told it wasn’t ready… totally understandable. A minute later, Older guy addresses me with a shitty attitude stating he doesn’t know “what that means” when I mention that I’m there for an online order.. doesn’t sound like my problem. Then goes off about how my order isn’t set to be ready until 10:45 (it was 10:30) ….. okay and then? Guy seemed visibly stressed out, and that’s understandable… but that’s not the customer’s problem. Specially not one who is silently minding his own business.. which is the main reason I feel compelled to writing this review.

Do better for the sake of the individuals who have to work alongside your self inflicted challenges and difficult...