Milano's Kosher Restaurant — Restaurant in Aventura

Manager called me a liar in front of my friends family and the whole store.

Terrible experience. I had made an order and stuff was missing so I went to pick it up. Over the phone a lady told me my order would be ready in 15 minutes. When I came to pick up my order it was not ready I waited for about 20 minutes and I was front of the line but the staff kept stopping to help other people. Eventually I cut the guy off and said if you don’t mind helping me. I’ve been here for over an hour.

He said “there is no reason to lie, it hasn’t been an hour”

I told him he doesn’t have the full picture. And he told me the system shows everything. I explained to him that I’m not blaming him. I’m just letting him know that I’ve been waiting over an hour. And that I would really appreciate if he apologized. He said he’s not going to apologize.

Anyways on my drive back I called and asked to speak to a manager. Turns out the person who called me a liar is the manager. I told him I don’t want to leave a review. And I’d really appreciate if he apologized to me. He said “I’m not going to apologize and if you make a review. I’ll just make one right under”

So here’s my review. Can’t believe even if I had lied that a store manager would treat...

If I could give this place 0 starts I would, I go to this place every once in a while and the food is okay, nothing special or excellent but close to where I live, after being rushed by the waitress to order, we got our meals, the waitress handed us our receipts without even asking us, it was clear she was rushing us out. Either way I took out my wallet to pay and set my cash aside in order to reach for my credit card, the waitress told me to just pay in cash but I said no I needed my cash, the waitress was there rushing me, and then after I repeatedly told her no she reached over the table grabbed the cash and walked away, I told her no to give me back my cash and she kept saying “‘next time” anyways I found my card & walked over to this waitress to give it to her, the woman said that she had already closed the purchase, and refused to let me pay in card. Then she accused me of having a “‘nasty attitude” and sarcastically said “have a great night” the treatment I received here is disgusting and horrible. If you want to be treated like a human being I suggest you go anywhere else but here where the employees are obnoxious and rude and will insult you and practically...

They take your order on Uber eats, sit on it for 2 hours, then cancel it without so much as an apology.

Response to Owner: I guess you missed the entire point of the review and your response just proves what I, and others here, are saying; your customer service needs improvement. Take this as constructive and fix it instead of looking for excuses.

Since it seems the obvious needs clarification: you TOOK the uber order means you accepted it once it was provided to you by the uber platform; not that you entered the order into uber for us (that is pretty a pretty ridiculous leap). So yes, you TOOK the order from the platform and, per Uber, DID NOT PREPARE THE ORDER. You, instead, cancelled it after two hours without warning. If no one came to pick it up, the application gives you a method to communicate with your customer, which you failed to do; instead, you left a customer waiting two hours for their order and closed up shop. When we called to figure out why it was cancelled, no one responded. We could have just picked it up had we known of the issue. As you were one of the few places open, it left us without other comparable...