Arby's — Restaurant in Avon

I know staffing is hard for businesses these days and I greatly sympathize to a point; where I draw the line is flopping on basic social responsibility by a restaurant to put out something one wants to eat. I’m getting my appetite back in the middle of Covid isolation, and my first Arby’s Wagyu burger without tomato seemed like a bright spot. What I received was crooked slop with tomato pitched in a wrapper; the burger center was mealy compared to its edges, and I moved through a share of napkins while hoping not to get gut bubbles later. Everybody has their stories of fast food gone wrong. I just have to say who is ok with giving what’s in my included photo to the public? Apparently, attendants at the Avon Arby’s. Have we sunk so low that exchanging hard-earned-inflated money for trash is no big deal? Automation in this industry can’t come fast enough. I suppose one of my purposes writing this particular review is to warn customers: take the slight inconvenience and check your drive through order. On the flip side you’ll have to gridlock back through line. Especially since no dining room service was available today for those who would be able to access. While I’ll eventually eat at Arby’s again, the Wagyu burger is a burned bridge. **just a follow up to Arby’s response: I filled out their “We Make it Right” form per their request. They responded with an Email apology and promise of some sort recompense. 2 weeks later, I received a standard apology letter and gift card...

I went through the drive throught tonight order 2 6 piece mot sticks a half pound beef and cheddar and a double beef and cheddar and a large Dr pepper needless to say was not happy at all I watched them grt the doctor pepper and the liquid was clear dr pepper is not a clear liquid anybody who drinks it knows it's not clear that means it's all carbon I have worked at plenty of places with fountain machines to know when BIP needs replaces because it's out of syrup on top I ordered a large and got medium I asked when handed the drink we told them hey that's not right it's all carbon we watched you pour it someone who works there should know when something is out instead of just filling the cup and handing it out I asked for a manager the manager precedes to start arguing with me that her fountain machine is fine nothing is wrong with it I proceed to ask her to get another cup and put some dr pepper in it so she can see that it's clear as a manger her customer service was completely horrible worst I've ever had at arby after putting some in a cup she proceeds to still argue with me that it's fine WHEN CLEARLY It isn't on top of all that I missing item and haven't felt well me or the other person who ate it was highly unprofessional and plain flat out rude I'll will be calling the store manager tomorrow and if something isn't done I will be contacting corporate I will never eat at that...

Placed and paid for an order for pickup at this location through the Arby's website, but never received my food when I arrived at the restaurant. My confirmation email said the order would be ready for pickup at 11:15 p.m. and I arrived at this location at that time. The drive through employee curtly told me that the order with my name didn't exist and that he'd been watching and waiting for online orders to come through "for over an hour". I showed him my email confirmation just to be sure, but he told me there was nothing he could do because it was the website's fault and shut the drive-thru window without saying anything else. I'm not sure if he was lying or if the order really didn't go through, either way the customer service was super disappointing and I would just like the money I...