Jack in the Box — Restaurant in Azusa

First, I had to wait a good deal of time to order. Then, when I ordered the worker acknowledged my food order. I ordered a shake, but she said that they didn't have shakes available. I was disappointed, but I ordered a coke instead. When I got to the window, she took my card and charged it. She then handed my my card, my coke, but no receipt. I was waiting for the food I ordered. After a couple of minutes of waiting, she looked at me and asked for payment for my food. I told her that I ha already paid. I told her I was still waiting for the order of roost fries that I had asked for, but she said that she only charged me for my coke. Which means they didn't make my food, and I would have to wait even longer. I was upset because I had just worked 8 hours, missed dinner, and was hungry, and this Jack in the Box in Azusa has repeatedly let me down. I let her know this an she said (get this), "You are welcome to go someplace else. We are very busy, and we only have two people here. We are overwhelmed." That was about the most pathetic excuse said in the most rude way possible. Here's a rule of doing business...if you can't handle fulfilling orders from your customers, you shouldn't be in business. It is NOT your customer's fault that you cannot hire enough people or train them to effectively execute orders on a shift. It is the management's fault. If you don't have enough staff, perhaps you might consider shutting down.

In the end, I had to go to the Jack in the Box in Monrovia to get what I wanted. They managed to get my order for me quickly and accurately while managing to be polite & courteous in the process.

Because of the lack of menu items available, the lack of attention while taking my order, and the extremely rude response when I complained, I will NEVER return to this particular...

Hours posted on the door state that the lobby opens at 6. I walked up at 6:08 and the doors were not unlocked. Staff is not visible behind the counter so you can't try to get anyone's attention. Someone (turned out to be the manager) unlocked the doors at 6:10 but said nothing about opening late. I basically followed her to the counter and was completely ignored. She picked up a clip board and was leaning on the counter behind the register while I stood there awkwardly until another group walked in and then she took my order but it felt like I was inconveniencing her by being there, something about her short and unwelcoming tone just made it seem standoffish in a way.

When my order was ready she walked back up to the counter called my order number put it on the counter and walked away to speak with the employee who was working on orders in the back.

I also know that the food you order never looks like the photo on the menu but the "Supreme Sourdough Breakfast Sandwich" was more bread than anything else. It was a thinly sliced piece of lunch meat on a fried eggs with a cheese slice and 2 straps of bacon cut into 4 pieces... maybe something that I would expect to find on the dollar value menu but 10.00 for a combo??? The best part of the food was the prepackaged bottle of OJ.

Bottom line, don't waste your time or money...

Please note the number of one-star reviews this place already has as well as my review history... In order of events: I pull up and ask for the Bacon Double Smashed Jack which was advertised for I think about $8.59, they said the total at the end would be $11-something and so I was confused but thought I would address it at the window. A woman with pink-orange-ish hair to the back tied back in a short bun wearing a shirt that said "I like my eggrolls with ranch," met me at the window and I brought up the discrepancy between the two prices. She said it should be the $11-something, so to keep things simple I told her I would be happy to loop through the drive-thru again to double-check. We confirmed the listing of the price I originally saw, but she said because of "the system," they couldn't offer it at the listed price. I conceded and said I'll just pay the higher price, they said okay. When I arrived at the window again, they said until they correct the listed price that they aren't going to sell the sandwich at all at any price. I said again clearly that I was fine with the higher price and I was just hungry. However they stood by not making the order they confirmed seconds ago with me. Based on her tone and demeanor, it felt like a punitive...