Cup Love — Restaurant in Baltimore

RACIST & DISRESPECTFUL!! My Family and I came to this establishment as a sweet treat for our children on a hot day, we had 12 children and about 9 adults. This was our first time coming here, we were actually planning to go to the place next store but they were closed. So we said lets try frozen yogurt.

First we were not greeted at all by any of the staff but other guest that came in were, but never the less we still stayed. After spending almost $100 between all of us, the majority of my family exited while only my mother and I continued to make another purchase. While making our purchases the owners wife comes to the counter and tells the cashier that "people were stealing the yogurt" . Let me be clear we do not need to steal FROZEN YOGURT! REALLY FROZEN YOGURT?? Our children were seated the entire time when we wanted a sample the staff gave it to us or we paid for it in the cup. My family and I were so thrown off by the comment! The audacity for her to say something like that in front of the very customers shes making the comment about. My dad came back in a even offered to pay triple whatever they "thought" was stolen was worth because money is not a option for us.The owner declined but still never apologized for the comment. It was racial driven and I suggest if your of African descent or if you have a large group that you do...

My daughter who’s home from college due to the pandemic wanted to take a break today and asked that I go with her to get yogurt. We’ve patronized Cup Love on numerous occasions and while they’re never really friendly, today was extremely non-welcoming. We were the only customers in the establishment and the lady behind the counter came across as if she really didn’t care for us being there. After my daughter paid for our order, I placed a tip in the jar and we left. I didn’t want to mention what was exhibited but later at dinner when my daughter brought it up, it was an immediate consensus as to what was obvious. We won’t be returning and having read some of the reviews, we’re not the first to receive such a negative and cold...

Cupcakes were good but I’ve had better. I could have done without the attitude when I first walked in and during my time there. It was my first time in and I came during a weekday on my lunch break. There were no other customers in at the time but for some reason it felt like I was inconveniencing the guy working that day. I asked 2 simple questions and under his breath I heard him say “Jesus Christ” as if I was making some sort of wild request. Not sure if I’ll be coming back based on this interaction alone. Customer service should be one of your top priorities as a business and patrons shouldn’t be made to feel like you’re doing them a favor by providing a service. We are the ones spending money at your...