Five Guys — Restaurant in Baltimore

This particular experience was terrible. I ordered online, I got there at 9:36 PM, the guy who checked me in let the people know who was preparing the food that I had arrived, apparently they did not hear him. So I sat there for 35 minutes until they were closing up until one staff members asked me was I waiting for something I said yeah, my food... I didn't get outta there until around 10:20 PM. Poor communication this time, I've never had that happen to me before. I'm a big believer in if you inconvenience a customer (waiting a long time) you should at least compensate them. They should have at least offered me something for free like a milk shake or comped my meal but only thing I got was an apology....

Today MAY 31rst 2025, 8:40 PM , I WENT TO BUY WITH $100.00 cash to pay $18.00 of my cheeseburguer and they told me that She did not have change for me. This is incredible, they have been selling all day and they don't have change for a $100.00 bill...? This place doesn't stop selling, it's been super successful day after day and they couldn't give me a change of $82..?? It's a mockery and a lack of respect towards me, I who have spent so much money in this place, I am a regular customer. Be more serious! I had to leave the place without being able to consume anything!!. I am not going to stop until I report them to the corporate office of...

We had a fantastic experience yesterday. We ordered on DoorDash but they did not have any drivers picking up our order, and we called the restaurant to confirm our order was done and was getting cold. We decided to come and pick it up, being hungry and tired of the ever growing ETA on the app. We called back the store and the manager both canceled our order, so that we would get a full refund, then remade our order so it would be hot when we arrived. Then went way above and beyond by not charging us anything for the order and gave us a free drink while we waited for our fries to be done. This is how you do customer service,...